{"id":145797,"date":"2025-12-23T00:05:51","date_gmt":"2025-12-23T08:05:51","guid":{"rendered":"https:\/\/help.fooevents.com\/?post_type=docs&#038;p=145797"},"modified":"2026-06-03T05:33:51","modified_gmt":"2026-06-03T12:33:51","slug":"prazdny-pdf-listek","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/cs\/docs\/frequently-asked-questions\/tickets\/blank-pdf-ticket\/","title":{"rendered":"Pro\u010d jsou moje PDF vstupenky pr\u00e1zdn\u00e9?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Pr\u00e1zdn\u00e9 PDF vstupenky obvykle znamenaj\u00ed, \u017ee se nepoda\u0159ilo vygenerovat PDF, nebo \u017ee FooEvents nem\u016f\u017ee na\u010d\u00edst prvky motivu vstupenky, kter\u00e9 pot\u0159ebuje k jej\u00edmu vykreslen\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Zkontrolujte protokoly WooCommerce, zda neobsahuj\u00ed chyby.<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u0159ej\u00edt na <strong>WooCommerce \u2192 Stav \u2192 Protokoly<\/strong>.<\/li>\n\n\n\n<li>Otev\u0159\u00edt nejnov\u011bj\u0161\u00ed <strong>fat\u00e1ln\u00ed chyby<\/strong> log (nebo jak\u00e9koli z\u00e1znamy v logu z doby, kdy byl l\u00edstek vygenerov\u00e1n).<\/li>\n\n\n\n<li>Hledejte chyby, kter\u00e9 zmi\u0148uj\u00ed <strong>FooEvents<\/strong>. Pokud n\u011bjak\u00e9 najdete, zkop\u00edrujte p\u0159\u00edslu\u0161n\u00e9 \u0159\u00e1dky a ode\u0161lete je na podporu.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Zkontrolujte velikost loga a obr\u00e1zku v z\u00e1hlav\u00ed sv\u00e9ho l\u00edstku.<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Velk\u00e9 logo\/hlavi\u010dkov\u00e9 obr\u00e1zky mohou br\u00e1nit spr\u00e1vn\u00e9mu vygenerov\u00e1n\u00ed PDF vstupenky (zejm\u00e9na pokud byly ned\u00e1vno zm\u011bn\u011bny).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Upravte sv\u016fj produkt ud\u00e1losti.<\/li>\n\n\n\n<li>P\u0159ej\u00edt na <strong>Nastaven\u00ed letenky<\/strong> a do\u010dasn\u011b odstra\u0148te\/zmen\u0161ete logo a obr\u00e1zky v z\u00e1hlav\u00ed, pot\u00e9 prove\u010fte dal\u0161\u00ed test.<\/li>\n\n\n\n<li>Dal\u0161\u00ed informace: <a href=\"https:\/\/help.fooevents.com\/cs\/dokumenty\/faq\/vstupenky-2\/jakou-velikost-mam-pouzit-pro-logo-vstupenky-a-obrazek-v-zahlavi-vstupenky\/\">https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/tickets\/what-size-should-i-use-for-the-ticket-logo-and-ticket-header-image\/<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Aktualizujte nebo znovu nahrajte motiv vstupenky.<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Motivy l\u00edstk\u016f se neaktualizuj\u00ed automaticky. Pokud jsou soubory motiv\u016f zastaral\u00e9 nebo po\u0161kozen\u00e9, m\u016f\u017ee to v\u00e9st k pr\u00e1zdn\u00fdm l\u00edstk\u016fm.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zkuste jako test p\u0159epnout na jin\u00e9 t\u00e9ma l\u00edstku.<\/li>\n\n\n\n<li>St\u00e1hn\u011bte si nejnov\u011bj\u0161\u00ed verzi motivu a nahrajte ji (FTP), pot\u00e9 prove\u010fte nov\u00fd test.<\/li>\n\n\n\n<li>T\u00e9mata vstupenek: <a href=\"https:\/\/fooevents.com\/ticket-themes\" target=\"_blank\" rel=\"noopener\">https:\/\/fooevents.com\/ticket-themes<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Zkontrolujte opr\u00e1vn\u011bn\u00ed slo\u017eky<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud FooEvents nem\u016f\u017ee zapisovat soubory, m\u016f\u017ee doj\u00edt k vytvo\u0159en\u00ed pr\u00e1zdn\u00fdch soubor\u016f PDF (nebo chyb\u011bj\u00edc\u00edch \u010d\u00e1rov\u00fdch k\u00f3d\u016f).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ov\u011b\u0159te si sv\u00e9 <strong>pdftickets<\/strong> a <strong>\u010d\u00e1rov\u00e9 k\u00f3dy<\/strong> slo\u017eky existuj\u00ed a jsou zapisovateln\u00e9 u\u017eivatelem serveru.<\/li>\n\n\n\n<li>Dal\u0161\u00ed informace: <a href=\"https:\/\/help.fooevents.com\/cs\/dokumenty\/faq\/reseni-problemu\/proc-se-carove-kody-negeneruji-a-nezobrazuji-v-tipech\/\">https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/troubleshooting\/why-are-barcodes-not-being-generated-and-displayed-in-tickets\/<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Pokud se adresa URL va\u0161eho webu ned\u00e1vno zm\u011bnila, zkontrolujte star\u00e9 cesty v datab\u00e1zi.<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud jste p\u0159e\u0161li ze stagingu na live (nebo zm\u011bnili dom\u00e9ny), FooEvents m\u016f\u017ee st\u00e1le hledat soubory motiv\u016f ticket\u016f pomoc\u00ed star\u00e9 ulo\u017een\u00e9 cesty\/URL.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vyhledejte ve sv\u00e9 datab\u00e1zi starou dom\u00e9nu\/cestu a aktualizujte ji na novou.<\/li>\n\n\n\n<li>Pou\u017eijte n\u00e1stroj\/plugin pro vyhled\u00e1v\u00e1n\u00ed\/nahrazov\u00e1n\u00ed v datab\u00e1zi (a <strong>nejprve z\u00e1lohujte<\/strong>). Ide\u00e1ln\u011b to otestujte na testovac\u00ed str\u00e1nce, ne\u017e to provedete na produk\u010dn\u00ed str\u00e1nce.<\/li>\n\n\n\n<li>P\u0159\u00edklad n\u00e1stroje: <a href=\"https:\/\/wordpress.org\/plugins\/better-search-replace\/\" target=\"_blank\" rel=\"noopener\">https:\/\/wordpress.org\/plugins\/better-search-replace\/<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Blank PDF tickets usually mean the PDF generation failed, or FooEvents can\u2019t load the ticket theme assets it needs to render the ticket. 1. Check your WooCommerce logs for errors 2. Check your ticket logo and header image sizes Large logo\/header images can prevent the PDF ticket from generating properly (especially if they were changed [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":159,"menu_order":0,"template":"","doc_tag":[],"class_list":["post-145797","docs","type-docs","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs\/145797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":4,"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs\/145797\/revisions"}],"predecessor-version":[{"id":148434,"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs\/145797\/revisions\/148434"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs\/159"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/media?parent=145797"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/doc_tag?post=145797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}