{"id":787,"date":"2019-11-21T10:26:28","date_gmt":"2019-11-21T17:26:28","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/tickets\/can-tickets-still-be-used-if-the-order-was-deleted\/"},"modified":"2026-06-03T05:30:43","modified_gmt":"2026-06-03T12:30:43","slug":"jsou-vstupenky-stale-platne-pokud-byla-objednavka-smazana","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/cs\/docs\/frequently-asked-questions\/tickets\/are-tickets-still-valid-if-the-order-was-deleted\/","title":{"rendered":"Jsou vstupenky st\u00e1le platn\u00e9, pokud byla objedn\u00e1vka zru\u0161ena nebo smaz\u00e1na?"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Odstran\u011bn\u00ed<\/strong> objedn\u00e1vka automaticky neodstran\u00ed a nedeaktivuje tipy, kter\u00e9 byly pro z\u00e1kazn\u00edka vytvo\u0159eny. To znamen\u00e1, \u017ee i kdy\u017e byla objedn\u00e1vka vr\u00e1cena nebo smaz\u00e1na, z\u00e1kazn\u00edk bude moci vstupenku st\u00e1le pou\u017e\u00edvat, tj. p\u0159i skenov\u00e1n\u00ed \u010d\u00e1rov\u00e9ho k\u00f3du vstupenky pomoc\u00ed aplikace FooEvents Check-ins se vstupenka st\u00e1le zobraz\u00ed jako platn\u00e1. P\u0159i vracen\u00ed pen\u011bz za objedn\u00e1vku se ujist\u011bte, \u017ee je za\u0161krtnuta mo\u017enost \"Obnovit z\u00e1soby vr\u00e1cen\u00fdch polo\u017eek:\", pokud tuto spr\u00e1vu prov\u00e1d\u00edte prost\u0159ednictv\u00edm slu\u017eby WooCommerce. T\u00edm se automaticky aktualizuje skladov\u00e9 \u010d\u00edslo pro va\u0161i ud\u00e1lost. Pot\u00e9 m\u016f\u017eete <strong>smazat tip<\/strong>. To je v souladu se standardn\u00ed funkc\u00ed WooCommerce, kdy m\u016f\u017eete cht\u00edt n\u011bkomu vr\u00e1tit pen\u00edze, ale p\u0159esto mu umo\u017enit ponechat si\/vyu\u017e\u00edt z\u00e1soby.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zru\u0161en\u00ed<\/strong> objedn\u00e1vky se v\u0161ak stav tipu nastav\u00ed na \"Zru\u0161eno\". Pokud je objedn\u00e1vka \"Zru\u0161ena\", pak WooCommerce automaticky vr\u00e1t\u00ed i stav z\u00e1sob, tj. po\u010det dostupn\u00fdch tip\u016f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pou\u017e\u00edv\u00e1te-li funkci FooEvents Seating, pak ve v\u00fdchoz\u00edm nastaven\u00ed mus\u00edte tak\u00e9 bu\u010f <strong>zru\u0161it<\/strong> na <strong>objedn\u00e1vka<\/strong> nebo <strong>trvale odstranit<\/strong> skute\u010dnou letenku spojenou s objedn\u00e1vkou, ne\u017e bude m\u00edsto op\u011bt k dispozici. V polo\u017ece \"Zru\u0161eno\" je tak\u00e9 mo\u017enost zvolit m\u00edsto nebo vedle mo\u017enosti \"Ne\u00fasp\u011b\u0161n\u011b\" mo\u017enost \"Zru\u0161eno\". <strong>FooEvents<\/strong> &gt; <strong>Nastaven\u00ed <\/strong> &gt; <strong>Sezen\u00ed<\/strong> &gt; <strong>Zp\u0159\u00edstupn\u011bn\u00ed sedadel na z\u00e1klad\u011b stavu objedn\u00e1vky<\/strong>. D\u00edky tomu budou vstupenky k dispozici p\u0159i objedn\u00e1vk\u00e1ch <strong>fail<\/strong> tak\u00e9. Zde je n\u011bkolik dal\u0161\u00edch informac\u00ed: <a href=\"https:\/\/help.fooevents.com\/cs\/dokumenty\/temata\/udalosti-2\/globalni-nastaveni\/#seating\">https:\/\/help.fooevents.com\/docs\/topics\/events\/global-settings\/#seating<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00edsto m\u016f\u017eete tak\u00e9 znovu zp\u0159\u00edstupnit ru\u010dn\u011b. Zde naleznete n\u00e1vod, jak toho dos\u00e1hnout: <a href=\"https:\/\/help.fooevents.com\/cs\/dokumenty\/sezeni-na-fooeventech\/modifying-seats\/\">https:\/\/help.fooevents.com\/docs\/fooevents-seating\/modifying-seats\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Deleting an order does not automatically delete and deactivate the tickets that were created for the customer. This means that even if the order was refunded or deleted, the customer will still be able to use the ticket i.e. when scanning the ticket barcode using the FooEvents Check-ins app the ticket will still show up [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":159,"menu_order":11,"template":"","doc_tag":[175,178,177,91,159,108,7],"class_list":["post-787","docs","type-docs","status-publish","hentry","doc_tag-delete","doc_tag-fooevents-seating","doc_tag-inventory","doc_tag-order","doc_tag-refund","doc_tag-stock","doc_tag-tickets"],"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs\/787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":1,"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs\/787\/revisions"}],"predecessor-version":[{"id":148421,"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs\/787\/revisions\/148421"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/docs\/159"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/media?parent=787"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/cs\/wp-json\/wp\/v2\/doc_tag?post=787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}