{"id":1368,"date":"2019-12-12T00:29:26","date_gmt":"2019-12-12T07:29:26","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/topics\/tickets\/spam-issues\/"},"modified":"2026-06-03T12:38:46","modified_gmt":"2026-06-03T19:38:46","slug":"spam-probleme","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/de\/docs\/topics\/tickets\/spam-issues\/","title":{"rendered":"Spam-Probleme"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Es k\u00f6nnte sein, dass die E-Mails von einem <strong>Firewall<\/strong> oder gesendet an <strong>Spam-\/Junk-Ordner<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hier sind einige Tipps, die Ihnen helfen k\u00f6nnten, die Ursache des Problems zu finden:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Die E-Mail-Adresse, von der Sie Tickets versenden, k\u00f6nnte als Spam-Adresse angesehen werden.<\/li>\n\n\n\n<li>Es k\u00f6nnte an der Art und Weise liegen, wie Ihre WordPress-Einrichtung E-Mails sendet<\/li>\n\n\n\n<li>Es k\u00f6nnte Ihre Betreffzeile sein oder ein Teil des Inhalts, den Sie Ihrem Ticket hinzugef\u00fcgt haben, der als Spam gekennzeichnet wird.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Hier sind einige Dinge, die Sie tun k\u00f6nnen:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>First, verify that you site is successfully sending the emails if you have not done so already. Install the <a href=\"https:\/\/help.fooevents.com\/de\/dokumentation\/themen\/fooevents-plugins\/fooemail\/\">FooEmail<\/a> plugin, which adds a log of all outgoing emails. This will help you determine whether the issue is with your site\u2019s ability to send emails or the recipient\u2019s ability to receive them.<\/li>\n\n\n\n<li>Zeigen Sie einen Online-Bericht \u00fcber m\u00f6gliche Probleme mit Ihren E-Mails an, indem Sie eine Ticket-E-Mail an diesen Dienst senden: <a href=\"http:\/\/isnotspam.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">http:\/\/isnotspam.com\/<\/a><\/li>\n\n\n\n<li>Pr\u00fcfen Sie, ob Ihre Dom\u00e4ne auf der schwarzen Liste steht. Hier ist ein Artikel, der weitere Informationen enth\u00e4lt: <a href=\"http:\/\/www.pinpointe.com\/blog\/how-do-i-know-if-im-on-a-spam-blacklist\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">http:\/\/www.pinpointe.com\/blog\/how-do-i-know-if-im-on-a-spam-blacklist<\/a>. FooEvents hat keine Kontrolle \u00fcber Dinge wie schwarze Listen. Wenn Sie feststellen, dass Ihre Dom\u00e4ne auf einer schwarzen Liste steht, wenden Sie sich am besten direkt an die f\u00fcr die schwarze Liste zust\u00e4ndige Stelle und bitten Sie um deren Entfernung.<\/li>\n\n\n\n<li>Wenn Sie nicht bereits ein SMTP-Plugin verwenden, um den E-Mail-Versand in WordPress zu verwalten, empfehlen wir dringend die Installation von <a href=\"https:\/\/help.fooevents.com\/de\/dokumentation\/themen\/fooevents-plugins\/fooemail\/\">FooEmail<\/a>, or any SMTP plugin that supports sending email through an authenticated SMTP account such as Gmail, Outlook, SendGrid, Mailgun etc. which guarantees better delivery and is your best option if your ticket emails are getting flagged as spam.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>It could be that the emails are blocked by a firewall or sent to spam\/junk folders. Here are some tips that might help you to find the cause of the problem: Here are some things you can do:<\/p>","protected":false},"featured_media":0,"parent":942,"menu_order":6,"template":"","doc_tag":[250,251,5,6,9,7,8],"class_list":["post-1368","docs","type-docs","status-publish","hentry","doc_tag-blacklist","doc_tag-firewall","doc_tag-not-sending","doc_tag-smtp","doc_tag-spam","doc_tag-tickets","doc_tag-wp-mail-smtp"],"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/1368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":5,"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/1368\/revisions"}],"predecessor-version":[{"id":148870,"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/1368\/revisions\/148870"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/942"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/media?parent=1368"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/doc_tag?post=1368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}