{"id":787,"date":"2019-11-21T10:26:28","date_gmt":"2019-11-21T17:26:28","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/tickets\/can-tickets-still-be-used-if-the-order-was-deleted\/"},"modified":"2024-06-05T09:15:29","modified_gmt":"2024-06-05T16:15:29","slug":"sind-tickets-noch-gultig-wenn-die-bestellung-geloscht-wurde","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/de\/docs\/frequently-asked-questions\/tickets\/are-tickets-still-valid-if-the-order-was-deleted\/","title":{"rendered":"Sind die Tickets noch g\u00fcltig, wenn die Bestellung storniert oder gel\u00f6scht wurde?"},"content":{"rendered":"

L\u00f6schen von<\/strong> eine Bestellung l\u00f6scht und deaktiviert nicht automatisch die Tickets, die f\u00fcr den Kunden erstellt wurden. Das hei\u00dft, selbst wenn die Bestellung erstattet oder gel\u00f6scht wurde, kann der Kunde das Ticket weiterhin nutzen, d. h. beim Scannen des Ticket-Barcodes mit der FooEvents-Check-in-App wird das Ticket weiterhin als g\u00fcltig angezeigt. Wenn Sie die Bestellung erstatten, vergewissern Sie sich, dass die Option \"Erstattete Artikel wieder auff\u00fcllen:\" aktiviert ist, wenn Sie dies \u00fcber WooCommerce verwalten. Dadurch wird die Bestandsnummer f\u00fcr Ihre Veranstaltung automatisch aktualisiert. Sie k\u00f6nnen dann das Ticket l\u00f6schen<\/strong>. Dies entspricht der Standardfunktionalit\u00e4t von WooCommerce, bei der Sie jemandem eine R\u00fcckerstattung gew\u00e4hren, ihm aber dennoch erlauben, seine Best\u00e4nde zu behalten\/zu nutzen.<\/p>\n

Abbrechen<\/strong> eine Bestellung wird jedoch der Ticketstatus auf \"Storniert\" gesetzt. Wenn ein Auftrag \"Storniert\" ist, gibt WooCommerce auch automatisch den Bestand, d. h. die Anzahl der verf\u00fcgbaren Tickets, zur\u00fcck.<\/p>\n

Wenn Sie die FooEvents-Bestuhlungsfunktion verwenden, m\u00fcssen Sie standardm\u00e4\u00dfig auch entweder k\u00fcndigen<\/strong> die Bestellung<\/strong> oder dauerhaft l\u00f6schen<\/strong> das eigentliche Ticket, das mit der Bestellung verbunden ist, bevor der Platz wieder verf\u00fcgbar wird. Es besteht auch die M\u00f6glichkeit, \"Fehlgeschlagen\" anstelle von oder zus\u00e4tzlich zu \"Storniert\" auszuw\u00e4hlen unter FooEvents<\/strong> > Einstellungen <\/strong> > Sitzpl\u00e4tze<\/strong> > Sitze auf Bestellstatus verf\u00fcgbar machen<\/strong>. Dadurch werden Tickets verf\u00fcgbar, wenn Bestellungen scheitern<\/strong> auch. Hier sind einige weitere Informationen: https:\/\/help.fooevents.com\/docs\/topics\/events\/global-settings\/#seating<\/a><\/p>\n

Alternativ k\u00f6nnen Sie den Platz auch manuell wieder verf\u00fcgbar machen. Hier finden Sie eine Anleitung, wie Sie dies tun k\u00f6nnen: https:\/\/help.fooevents.com\/docs\/fooevents-seating\/modifying-seats\/<\/a><\/p>","protected":false},"featured_media":0,"parent":159,"menu_order":11,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[175,178,177,91,159,108,7],"class_list":["post-787","docs","type-docs","status-publish","hentry","doc_tag-delete","doc_tag-fooevents-seating","doc_tag-inventory","doc_tag-order","doc_tag-refund","doc_tag-stock","doc_tag-tickets"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/comments?post=787"}],"version-history":[{"count":0,"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/787\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/159"}],"next":[{"title":"Wie versende ich PDF-Tickets allein oder als Anhang zu einer E-Mail?","link":"https:\/\/help.fooevents.com\/de\/docs\/frequently-asked-questions\/tickets\/how-do-i-send-pdf-tickets-by-themselves-or-attached-to-an-email\/","href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/865"}],"prev":[{"title":"K\u00f6nnen Tickets so eingestellt werden, dass sie automatisch ablaufen?","link":"https:\/\/help.fooevents.com\/de\/docs\/frequently-asked-questions\/tickets\/can-tickets-be-set-to-automatically-expire\/","href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/docs\/131735"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/media?parent=787"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/de\/wp-json\/wp\/v2\/doc_tag?post=787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}