{"id":1368,"date":"2019-12-12T00:29:26","date_gmt":"2019-12-12T07:29:26","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/topics\/tickets\/spam-issues\/"},"modified":"2026-05-19T01:04:20","modified_gmt":"2026-05-19T08:04:20","slug":"problemas-de-spam","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/es\/docs\/topics\/tickets\/spam-issues\/","title":{"rendered":"Problemas de spam"},"content":{"rendered":"
Puede ser que los correos electr\u00f3nicos est\u00e9n bloqueados por un cortafuegos<\/strong> o enviado a carpetas spam\/basura<\/strong>.<\/div>\n
<\/div>\n
He aqu\u00ed algunos consejos que pueden ayudarle a encontrar la causa del problema:<\/div>\n
\n
    \n
  1. Es posible que la direcci\u00f3n de correo electr\u00f3nico desde la que env\u00eda las entradas se considere una direcci\u00f3n de spam.<\/li>\n
  2. Podr\u00eda ser la forma en que su configuraci\u00f3n WordPress env\u00eda correos electr\u00f3nicos<\/li>\n
  3. Podr\u00eda ser la l\u00ednea de asunto o parte del contenido que ha a\u00f1adido a su entrada lo que se marca como spam.<\/li>\n<\/ol>\n
    \n
    Aqu\u00ed tienes algunas cosas que puedes hacer:<\/div>\n
      \n
    1. First, verify that you site is successfully sending the emails if you have not done so already. Install the FooEmail<\/a> plugin, which adds a log of all outgoing emails. This will help you determine whether the issue is with your site\u2019s ability to send emails or the recipient\u2019s ability to receive them.<\/li>\n
    2. Vea un informe en l\u00ednea que detalla los posibles problemas con sus correos electr\u00f3nicos enviando un correo electr\u00f3nico de ticket a este servicio: http:\/\/isnotspam.com\/<\/a><\/li>\n
    3. Compruebe si su dominio est\u00e1 en la lista negra. Aqu\u00ed tiene un art\u00edculo con m\u00e1s informaci\u00f3n: http:\/\/www.pinpointe.com\/blog\/how-do-i-know-if-im-on-a-spam-blacklist<\/a>. FooEvents no tiene control sobre cosas como las listas negras. Si descubre que su dominio ha sido incluido en una lista negra, lo mejor es que se ponga en contacto directamente con la autoridad de la lista negra y solicite su eliminaci\u00f3n.<\/li>\n
    4. Si a\u00fan no utiliza un plugin SMTP para gestionar el env\u00edo de correo en WordPress, le recomendamos encarecidamente que instale FooEmail<\/a>, or any SMTP plugin that supports sending email through an authenticated SMTP account such as Gmail, Outlook, SendGrid, Mailgun etc. which guarantees better delivery and is your best option if your ticket emails are getting flagged as spam.<\/li>\n<\/ol>\n<\/div>\n
      <\/div>\n<\/div>","protected":false},"featured_media":0,"parent":942,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[250,251,5,6,9,7,8],"class_list":["post-1368","docs","type-docs","status-publish","hentry","doc_tag-blacklist","doc_tag-firewall","doc_tag-not-sending","doc_tag-smtp","doc_tag-spam","doc_tag-tickets","doc_tag-wp-mail-smtp"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/1368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/comments?post=1368"}],"version-history":[{"count":4,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/1368\/revisions"}],"predecessor-version":[{"id":147810,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/1368\/revisions\/147810"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/942"}],"next":[{"title":"Temas de las entradas","link":"https:\/\/help.fooevents.com\/es\/docs\/topics\/tickets\/ticket-themes\/","href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/880"}],"prev":[{"title":"Borrar entradas","link":"https:\/\/help.fooevents.com\/es\/docs\/topics\/tickets\/delete-tickets\/","href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/877"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/media?parent=1368"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/doc_tag?post=1368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}