{"id":145797,"date":"2025-12-23T00:05:51","date_gmt":"2025-12-23T08:05:51","guid":{"rendered":"https:\/\/help.fooevents.com\/?post_type=docs&#038;p=145797"},"modified":"2025-12-23T00:05:51","modified_gmt":"2025-12-23T08:05:51","slug":"billete-en-blanco-en-formato-pdf","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/es\/docs\/frequently-asked-questions\/tickets\/blank-pdf-ticket\/","title":{"rendered":"\u00bfPor qu\u00e9 mis entradas en PDF est\u00e1n en blanco?"},"content":{"rendered":"<p>Los tickets PDF en blanco suelen significar que la generaci\u00f3n del PDF ha fallado o que FooEvents no puede cargar los recursos del tema del ticket que necesita para renderizarlo.<\/p>\n<h3><strong>1. Comprueba si hay errores en los registros WooCommerce.<\/strong><\/h3>\n<ul>\n<li>Ir a <strong>WooCommerce \u2192 Estado \u2192 Registros<\/strong>.<\/li>\n<li>Abrir el m\u00e1s reciente <strong>errores fatales<\/strong> registro (o cualquier entrada del registro cercana al momento en que se gener\u00f3 el ticket).<\/li>\n<li>Busca errores que mencionen <strong>FooEvents<\/strong>. Si encuentra alguno, copie las l\u00edneas pertinentes y env\u00edelas al servicio de asistencia t\u00e9cnica.<\/li>\n<\/ul>\n<h3><strong>2. Comprueba el tama\u00f1o del logotipo y la imagen de cabecera de tu entrada.<\/strong><\/h3>\n<p>Las im\u00e1genes grandes del logotipo o del encabezado pueden impedir que el ticket en PDF se genere correctamente (especialmente si se han modificado recientemente).<\/p>\n<ul>\n<li>Edita tu producto de evento.<\/li>\n<li>Ir a <strong>Configuraci\u00f3n de entradas<\/strong> y elimine o reduzca temporalmente el logotipo y las im\u00e1genes del encabezado, y luego vuelva a realizar la prueba.<\/li>\n<li>M\u00e1s informaci\u00f3n: <a href=\"https:\/\/help.fooevents.com\/es\/documentos\/faq\/entradas-2\/que-tamano-debo-utilizar-para-el-logotipo-de-la-entrada-y-la-imagen-de-cabecera-de-la-entrada\/\">https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/tickets\/what-size-should-i-use-for-the-ticket-logo-and-ticket-header-image\/<\/a><\/li>\n<\/ul>\n<h3><strong>3. Actualiza o vuelve a subir el tema de tu entrada.<\/strong><\/h3>\n<p>Los temas de los tickets no se actualizan autom\u00e1ticamente. Si los archivos de tema est\u00e1n desactualizados o da\u00f1ados, puede dar lugar a tickets en blanco.<\/p>\n<ul>\n<li>Prueba a cambiar a un tema de ticket diferente a modo de prueba.<\/li>\n<li>Descargue la \u00faltima versi\u00f3n del tema y c\u00e1rguela (FTP), luego vuelva a realizar la prueba.<\/li>\n<li>Temas de las entradas: <a href=\"https:\/\/fooevents.com\/ticket-themes\" target=\"_blank\" rel=\"noopener\">https:\/\/fooevents.com\/ticket-themes<\/a><\/li>\n<\/ul>\n<h3><strong>4. Comprueba los permisos de la carpeta.<\/strong><\/h3>\n<p>Si FooEvents no puede escribir archivos, es posible que los PDF queden en blanco (o que falten los c\u00f3digos de barras).<\/p>\n<ul>\n<li>Verifique su <strong>pdftickets<\/strong> y <strong>c\u00f3digos de barras<\/strong> Las carpetas existen y el usuario del servidor puede escribir en ellas.<\/li>\n<li>M\u00e1s informaci\u00f3n: <a href=\"https:\/\/help.fooevents.com\/es\/documentos\/faq\/solucion-de-problemas\/por-que-no-se-generan-y-muestran-los-codigos-de-barras-en-los-tickets\/\">https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/troubleshooting\/why-are-barcodes-not-being-generated-and-displayed-in-tickets\/<\/a><\/li>\n<\/ul>\n<h3><strong>5. Si la URL de su sitio ha cambiado recientemente, compruebe si hay rutas antiguas en la base de datos.<\/strong><\/h3>\n<p>Si ha pasado de la fase de prueba a la fase de producci\u00f3n (o ha cambiado de dominio), es posible que FooEvents siga buscando los archivos de temas de los tickets utilizando una ruta\/URL antigua almacenada.<\/p>\n<ul>\n<li>Busca en tu base de datos el dominio\/ruta antiguo y actual\u00edzalo al nuevo.<\/li>\n<li>Utilice una herramienta o complemento de b\u00fasqueda y sustituci\u00f3n en bases de datos (y <strong>hacer una copia de seguridad primero<\/strong>). Lo ideal es probarlo en un sitio de prueba antes de hacerlo en producci\u00f3n.<\/li>\n<li>Ejemplo de herramienta: <a href=\"https:\/\/wordpress.org\/plugins\/better-search-replace\/\" target=\"_blank\" rel=\"noopener\">https:\/\/wordpress.org\/plugins\/better-search-replace\/<\/a><\/li>\n<\/ul>","protected":false},"featured_media":0,"parent":159,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[],"class_list":["post-145797","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/145797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/comments?post=145797"}],"version-history":[{"count":3,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/145797\/revisions"}],"predecessor-version":[{"id":145800,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/145797\/revisions\/145800"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/159"}],"next":[{"title":"\u00bfC\u00f3mo puedo crear diferentes tipos de tickets?","link":"https:\/\/help.fooevents.com\/es\/docs\/frequently-asked-questions\/tickets\/how-do-i-create-different-ticket-types\/","href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/197"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/media?parent=145797"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/doc_tag?post=145797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}