{"id":787,"date":"2019-11-21T10:26:28","date_gmt":"2019-11-21T17:26:28","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/tickets\/can-tickets-still-be-used-if-the-order-was-deleted\/"},"modified":"2024-06-05T09:15:29","modified_gmt":"2024-06-05T16:15:29","slug":"siguen-siendo-validos-los-billetes-si-se-ha-borrado-el-pedido","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/es\/docs\/frequently-asked-questions\/tickets\/are-tickets-still-valid-if-the-order-was-deleted\/","title":{"rendered":"\u00bfSiguen siendo v\u00e1lidas las entradas si el pedido se ha cancelado o eliminado?"},"content":{"rendered":"<p><strong>Borrado de<\/strong> un pedido no elimina ni desactiva autom\u00e1ticamente las entradas creadas para el cliente. Esto significa que aunque el pedido haya sido reembolsado o eliminado, el cliente podr\u00e1 seguir utilizando el ticket, es decir, al escanear el c\u00f3digo de barras del ticket con la aplicaci\u00f3n FooEvents Check-ins, el ticket seguir\u00e1 apareciendo como v\u00e1lido. Cuando reembolse el pedido, aseg\u00farese de que la opci\u00f3n \"Reabastecer art\u00edculos reembolsados:\" est\u00e1 marcada si est\u00e1 gestionando esto a trav\u00e9s de WooCommerce. Esto actualizar\u00e1 autom\u00e1ticamente el n\u00famero de existencias de su evento. A continuaci\u00f3n, podr\u00e1 <strong>suprimir el billete<\/strong>. Esto est\u00e1 en l\u00ednea con la funcionalidad est\u00e1ndar WooCommerce, donde es posible que desee reembolsar a alguien, pero todav\u00eda les permiten mantener \/ utilizar las existencias.<\/p>\n<p><strong>Cancelaci\u00f3n de<\/strong> un pedido, sin embargo, establecer\u00e1 el estado del billete en \"Cancelado\". Si un pedido se \"Cancela\", WooCommerce tambi\u00e9n devolver\u00e1 autom\u00e1ticamente las existencias, es decir, el n\u00famero de billetes disponibles.<\/p>\n<p>Si utiliza la funci\u00f3n FooEvents Seating, por defecto tambi\u00e9n deber\u00e1 <strong>cancelar<\/strong> el <strong>pedir<\/strong> o <strong>eliminar permanentemente<\/strong> el billete real asociado al pedido antes de que el asiento vuelva a estar disponible. Tambi\u00e9n existe la opci\u00f3n de seleccionar \"Fallido\" en lugar de o adem\u00e1s de \"Cancelado\" en <strong>FooEvents<\/strong> &gt; <strong>Ajustes <\/strong> &gt; <strong>Asientos<\/strong> &gt; <strong>Disponer de asientos en funci\u00f3n del estado del pedido<\/strong>. De este modo, las entradas estar\u00e1n disponibles cuando los pedidos <strong>falla<\/strong> tambi\u00e9n. Aqu\u00ed tiene m\u00e1s informaci\u00f3n: <a href=\"https:\/\/help.fooevents.com\/es\/documentos\/temas-2\/eventos-2\/configuracion-global\/#seating\">https:\/\/help.fooevents.com\/docs\/topics\/events\/global-settings\/#seating<\/a><\/p>\n<p>Alternativamente, tambi\u00e9n puede hacer que el asiento vuelva a estar disponible manualmente. Aqu\u00ed tienes instrucciones sobre c\u00f3mo conseguirlo: <a href=\"https:\/\/help.fooevents.com\/es\/documentos\/fooevents-asientos-2\/modifying-seats\/\">https:\/\/help.fooevents.com\/docs\/fooevents-seating\/modifying-seats\/<\/a><\/p>","protected":false},"featured_media":0,"parent":159,"menu_order":11,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[175,178,177,91,159,108,7],"class_list":["post-787","docs","type-docs","status-publish","hentry","doc_tag-delete","doc_tag-fooevents-seating","doc_tag-inventory","doc_tag-order","doc_tag-refund","doc_tag-stock","doc_tag-tickets"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/comments?post=787"}],"version-history":[{"count":0,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/787\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/159"}],"next":[{"title":"\u00bfC\u00f3mo env\u00edo entradas en PDF solas o adjuntas a un correo electr\u00f3nico?","link":"https:\/\/help.fooevents.com\/es\/docs\/frequently-asked-questions\/tickets\/how-do-i-send-pdf-tickets-by-themselves-or-attached-to-an-email\/","href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/865"}],"prev":[{"title":"\u00bfSe puede programar la caducidad autom\u00e1tica de los billetes?","link":"https:\/\/help.fooevents.com\/es\/docs\/frequently-asked-questions\/tickets\/can-tickets-be-set-to-automatically-expire\/","href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/docs\/131735"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/media?parent=787"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/es\/wp-json\/wp\/v2\/doc_tag?post=787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}