{"id":133520,"date":"2022-10-11T15:06:01","date_gmt":"2022-10-11T21:06:01","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/topics\/orders\/"},"modified":"2024-02-08T01:59:33","modified_gmt":"2024-02-08T09:59:33","slug":"commandes","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/fr\/docs\/topics\/point-of-sale\/orders\/","title":{"rendered":"Commandes"},"content":{"rendered":"<p>Le processus typique de traitement d'une commande par l'interm\u00e9diaire de FooEvents POS est le suivant :<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Les commandes sont cr\u00e9\u00e9es lorsqu'un panier est trait\u00e9 \u00e0 partir de l'application FooEvents POS.<\/li>\n<li>Les informations relatives au produit, au panier et au client sont regroup\u00e9es et envoy\u00e9es \u00e0 votre boutique WooCommerce o\u00f9 une nouvelle commande est g\u00e9n\u00e9r\u00e9e et d\u00e9finie comme \"compl\u00e8te\".<\/li>\n<li>WooCommerce ex\u00e9cutera alors les fonctions standard telles que l'envoi des courriels de commande, la r\u00e9duction des stocks, etc.<\/li>\n<li>Lorsqu'une commande est soumise, FooEvents POS ouvrira la facture et tous les tickets associ\u00e9s pour les imprimer (\u00e0 moins qu'ils ne soient configur\u00e9s pour ne pas le faire dans les param\u00e8tres).<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>Sections<\/h2>\n<ul>\n<li><a href=\"#managing-orders\">Gestion des commandes<\/a><\/li>\n<li><a href=\"#viewing-orders-in-fooevents-pos\">Voir les commandes en FooEvents POS<\/a><\/li>\n<li><a href=\"#viewing-orders-in-woocommerce\">Voir les commandes dans WooCommerce<\/a><\/li>\n<li><a href=\"#processing-order-refunds\">Traitement des remboursements de commandes<\/a><\/li>\n<\/ul>\n<h3 id=\"managing-orders\">Gestion des commandes<\/h3>\n<p>Lors de la cr\u00e9ation d'une commande, FooEvents POS se connecte \u00e0 votre boutique WooCommerce et transmet les informations relatives \u00e0 la commande \u00e0 WooCommerce, qui g\u00e9n\u00e8re alors une commande WooCommerce standard. Des m\u00e9tadonn\u00e9es suppl\u00e9mentaires sont ajout\u00e9es \u00e0 la commande afin de l'identifier comme une transaction POS. Les commandes peuvent \u00eatre cr\u00e9\u00e9es, visualis\u00e9es et rembours\u00e9es dans FooEvents POS ainsi que dans le back-end de WooCommerce.<\/p>\n<h3 id=\"viewing-orders-in-fooevents-pos\">Voir les commandes en FooEvents POS<\/h3>\n<p>Aller \u00e0 la page <strong>Commandes<\/strong> Cet \u00e9cran permet de voir toutes les commandes pass\u00e9es. Cet \u00e9cran vous permet de consulter les commandes pass\u00e9es, les r\u00e9capitulatifs quotidiens, d'imprimer les re\u00e7us et d'annuler ou de supprimer des commandes. <a href=\"#processing-order-refunds\">ordres de remboursement<\/a>. Il y a \u00e9galement une bo\u00eete de recherche o\u00f9 vous pouvez <strong>recherche<\/strong> pour les commandes, les produits ou les clients.<\/p>\n<p>Par d\u00e9faut, <strong>Toutes les commandes<\/strong> de votre magasin s'affichent, mais vous pouvez aussi ne voir que les <strong>Commandes en ligne<\/strong> ou <strong>POS Commandes<\/strong>\u00a0en s\u00e9lectionnant cette option dans la liste d\u00e9roulante.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-133986 size-large\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-1024x730.png\" alt=\"\u00c9cran de commande FooSales\" width=\"1024\" height=\"730\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3 id=\"viewing-orders-in-woocommerce\">Voir les commandes dans WooCommerce<\/h3>\n<p class=\"notice\"><a href=\"https:\/\/docs.woocommerce.com\/document\/managing-orders\/\" rel=\"nofollow noopener\" target=\"_blank\">En savoir plus sur la gestion des commandes dans WooCommerce<\/a><\/p>\n<p>Les commandes POS sont affich\u00e9es sous la page de gestion des commandes WooCommerce. Pour consulter ces commandes, allez \u00e0 l'adresse suivante <strong>WooCommerce<\/strong> &gt; <strong>Commandes<\/strong> dans votre <strong>Tableau de bord WordPress<\/strong>.<\/p>\n<p data-wp-editing=\"1\">En utilisant les filtres fournis, les commandes peuvent \u00eatre filtr\u00e9es par <strong>type de commande<\/strong> (en ligne ou POS uniquement), <strong>type de paiement<\/strong>ou par le <strong>caissier<\/strong> qui a trait\u00e9 la commande.<\/p>\n<p data-wp-editing=\"1\"><img decoding=\"async\" class=\"alignnone wp-image-133670 size-full\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15.png\" alt=\"\" width=\"1177\" height=\"399\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15.png 1177w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-300x102.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-1024x347.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-768x260.png 768w\" sizes=\"(max-width: 1177px) 100vw, 1177px\" \/><\/p>\n<p data-wp-editing=\"1\">Vous pouvez \u00e9galement sauvegarder temporairement des commandes dans l'application FooEvents POS, une fonction utile pour de nombreux cas d'utilisation. Une fois sauvegard\u00e9e, cette commande peut \u00eatre consult\u00e9e dans l'application <strong>Commandes<\/strong> L'\u00e9cran des commandes enregistr\u00e9es s'affiche comme \"Commandes incompl\u00e8tes\". Vous pouvez continuer \u00e0 ajouter des articles \u00e0 une commande enregistr\u00e9e ou proc\u00e9der au paiement en cliquant sur le bouton \"Continuer\".<\/p>\n<h3 id=\"processing-order-refunds\">Traitement des remboursements de commandes<\/h3>\n<p>Les commandes peuvent \u00eatre rembours\u00e9es en WooCommerce ou via l'application FooEvents POS.<\/p>\n<ul>\n<li>Pour ce faire, rendez-vous sur le site <strong>Commandes<\/strong> et s\u00e9lectionnez l'option <strong>commande<\/strong><\/li>\n<li>S\u00e9lectionnez l'option <strong>Remboursement<\/strong> affich\u00e9 au bas de l'\u00e9cran d'information sur la commande<\/li>\n<li>Vous pouvez traiter un <strong>remboursement partiel en s\u00e9lectionnant des produits et des quantit\u00e9s sp\u00e9cifiques<\/strong> ou un <strong>remboursement int\u00e9gral en s\u00e9lectionnant tous les produits<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-133987 size-large\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-1024x730.png\" alt=\"FooEvents POS remboursement (1\/2) \u00e9cran\" width=\"1024\" height=\"730\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>\u00c0 l'\u00e9tape suivante, vous pouvez choisir <strong>r\u00e9approvisionnement<\/strong> les <strong>articles rembours\u00e9s<\/strong> en s\u00e9lectionnant l'option <strong>article <\/strong>et<strong> quantit\u00e9<\/strong> pour se r\u00e9approvisionner en utilisant le <strong>monter<\/strong> et <strong>fl\u00e8ches vers le bas<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-133988 size-large\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-1024x730.png\" alt=\"FooEvents POS remboursement (2\/2) \u00e9cran\" width=\"1024\" height=\"730\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>Confirmer<\/strong> la demande de remboursement \u00e0 <strong>Soumettre<\/strong> le remboursement de la commande.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-133990 size-large\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-1024x730.png\" alt=\"FooEvents POS remboursement \u00e9cran complet\" width=\"1024\" height=\"730\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>","protected":false},"featured_media":0,"parent":133412,"menu_order":18,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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