{"id":1368,"date":"2019-12-12T00:29:26","date_gmt":"2019-12-12T07:29:26","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/topics\/tickets\/spam-issues\/"},"modified":"2026-04-21T00:27:49","modified_gmt":"2026-04-21T07:27:49","slug":"problemes-de-spam","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/fr\/docs\/topics\/tickets\/spam-issues\/","title":{"rendered":"Probl\u00e8mes de spam"},"content":{"rendered":"
Il se peut que les courriers \u00e9lectroniques soient bloqu\u00e9s par un pare-feu<\/strong> ou envoy\u00e9 \u00e0 dossiers spam\/junk<\/strong>.<\/div>\n
<\/div>\n
Voici quelques conseils qui pourraient vous aider \u00e0 trouver la cause du probl\u00e8me :<\/div>\n
\n
    \n
  1. L'adresse \u00e9lectronique \u00e0 partir de laquelle vous envoyez les billets peut \u00eatre consid\u00e9r\u00e9e comme une adresse de spam.<\/li>\n
  2. Il peut s'agir de la mani\u00e8re dont votre installation WordPress envoie les courriels.<\/li>\n
  3. Il peut s'agir de votre ligne d'objet ou d'une partie du contenu que vous avez ajout\u00e9 \u00e0 votre ticket qui est signal\u00e9 comme \u00e9tant du spam<\/li>\n<\/ol>\n
    \n
    Voici ce que vous pouvez faire :<\/div>\n
      \n
    1. Consultez un rapport en ligne d\u00e9taillant les probl\u00e8mes potentiels de vos courriels en envoyant un ticket par courriel \u00e0 ce service : http:\/\/isnotspam.com\/<\/a><\/li>\n
    2. V\u00e9rifiez si votre domaine a \u00e9t\u00e9 mis sur liste noire. Voici un article qui contient plus d'informations : http:\/\/www.pinpointe.com\/blog\/how-do-i-know-if-im-on-a-spam-blacklist<\/a>. FooEvents n'a aucun contr\u00f4le sur les listes noires. Si vous constatez que votre domaine a \u00e9t\u00e9 mis sur liste noire, il est pr\u00e9f\u00e9rable de contacter directement l'autorit\u00e9 responsable de la liste noire et de demander \u00e0 ce qu'il soit supprim\u00e9.<\/li>\n
    3. Si vous n'utilisez pas d\u00e9j\u00e0 un plugin SMTP pour g\u00e9rer l'envoi de courrier dans WordPress, nous vous recommandons vivement d'installer WP Mail SMTP<\/a>\u00a0car il permet d'envoyer des e-mails via un compte SMTP authentifi\u00e9 tel que Gmail, Outlook, SendGrid, Mailgun, etc., ce qui garantit une meilleure livraison et constitue votre meilleure option si les e-mails de votre ticket sont signal\u00e9s comme \u00e9tant des spams.<\/li>\n<\/ol>\n<\/div>\n
      <\/div>\n<\/div>","protected":false},"featured_media":0,"parent":942,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[250,251,5,6,9,7,8],"class_list":["post-1368","docs","type-docs","status-publish","hentry","doc_tag-blacklist","doc_tag-firewall","doc_tag-not-sending","doc_tag-smtp","doc_tag-spam","doc_tag-tickets","doc_tag-wp-mail-smtp"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/1368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/comments?post=1368"}],"version-history":[{"count":1,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/1368\/revisions"}],"predecessor-version":[{"id":145188,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/1368\/revisions\/145188"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/942"}],"next":[{"title":"Th\u00e8mes des billets","link":"https:\/\/help.fooevents.com\/fr\/docs\/topics\/tickets\/ticket-themes\/","href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/880"}],"prev":[{"title":"Supprimer les billets","link":"https:\/\/help.fooevents.com\/fr\/docs\/topics\/tickets\/delete-tickets\/","href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/877"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/media?parent=1368"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=1368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}