{"id":145797,"date":"2025-12-23T00:05:51","date_gmt":"2025-12-23T08:05:51","guid":{"rendered":"https:\/\/help.fooevents.com\/?post_type=docs&#038;p=145797"},"modified":"2025-12-23T00:05:51","modified_gmt":"2025-12-23T08:05:51","slug":"billet-pdf-vierge","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/fr\/docs\/frequently-asked-questions\/tickets\/blank-pdf-ticket\/","title":{"rendered":"Pourquoi mes billets PDF sont-ils vierges ?"},"content":{"rendered":"<p>Les billets PDF vierges signifient g\u00e9n\u00e9ralement que la g\u00e9n\u00e9ration du PDF a \u00e9chou\u00e9 ou que FooEvents ne parvient pas \u00e0 charger les \u00e9l\u00e9ments graphiques n\u00e9cessaires au rendu du billet.<\/p>\n<h3><strong>1. V\u00e9rifiez vos journaux WooCommerce pour d\u00e9tecter les erreurs.<\/strong><\/h3>\n<ul>\n<li>Aller \u00e0 <strong>WooCommerce \u2192 Statut \u2192 Journaux<\/strong>.<\/li>\n<li>Ouvrez le plus r\u00e9cent <strong>erreurs fatales<\/strong> journal (ou toute entr\u00e9e du journal datant de la p\u00e9riode o\u00f9 le ticket a \u00e9t\u00e9 g\u00e9n\u00e9r\u00e9).<\/li>\n<li>Recherchez les erreurs qui mentionnent <strong>FooEvents<\/strong>. Si vous en trouvez, copiez les lignes concern\u00e9es et envoyez-les au service d'assistance.<\/li>\n<\/ul>\n<h3><strong>2. V\u00e9rifiez la taille du logo et de l'image d'en-t\u00eate de votre billet.<\/strong><\/h3>\n<p>Les logos\/images d'en-t\u00eate volumineux peuvent emp\u00eacher la g\u00e9n\u00e9ration correcte du billet PDF (en particulier s'ils ont \u00e9t\u00e9 modifi\u00e9s r\u00e9cemment).<\/p>\n<ul>\n<li>Modifiez votre produit \u00e9v\u00e9nementiel.<\/li>\n<li>Aller \u00e0 <strong>Param\u00e8tres des billets<\/strong> et supprimez\/r\u00e9duisez temporairement le logo et les images d'en-t\u00eate, puis testez \u00e0 nouveau.<\/li>\n<li>Plus d'informations : <a href=\"https:\/\/help.fooevents.com\/fr\/documents\/faq\/billets\/quelle-taille-dois-je-utiliser-pour-le-logo-et-limage-den-tete-du-billet\/\">https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/tickets\/what-size-should-i-use-for-the-ticket-logo-and-ticket-header-image\/<\/a><\/li>\n<\/ul>\n<h3><strong>3. Mettez \u00e0 jour ou t\u00e9l\u00e9chargez \u00e0 nouveau votre th\u00e8me de billet.<\/strong><\/h3>\n<p>Les th\u00e8mes des tickets ne se mettent pas \u00e0 jour automatiquement. Si vos fichiers de th\u00e8me sont obsol\u00e8tes ou corrompus, cela peut entra\u00eener l'apparition de tickets vides.<\/p>\n<ul>\n<li>Essayez de passer \u00e0 un autre th\u00e8me de billet \u00e0 titre d'essai.<\/li>\n<li>T\u00e9l\u00e9chargez la derni\u00e8re version du th\u00e8me et transf\u00e9rez-la (FTP), puis refaites le test.<\/li>\n<li>Th\u00e8mes des billets : <a href=\"https:\/\/fooevents.com\/ticket-themes\" target=\"_blank\" rel=\"noopener\">https:\/\/fooevents.com\/ticket-themes<\/a><\/li>\n<\/ul>\n<h3><strong>4. V\u00e9rifiez les autorisations d'acc\u00e8s au dossier.<\/strong><\/h3>\n<p>Si FooEvents ne peut pas \u00e9crire de fichiers, vous pouvez vous retrouver avec des PDF vides (ou des codes-barres manquants).<\/p>\n<ul>\n<li>V\u00e9rifiez votre <strong>billets pdf<\/strong> et <strong>codes-barres<\/strong> Les dossiers existent et sont accessibles en \u00e9criture par l'utilisateur du serveur.<\/li>\n<li>Plus d'informations : <a href=\"https:\/\/help.fooevents.com\/fr\/documents\/faq\/depannage\/pourquoi-les-codes-barres-ne-sont-ils-pas-generes-et-affiches-dans-les-tickets\/\">https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/troubleshooting\/why-are-barcodes-not-being-generated-and-displayed-in-tickets\/<\/a><\/li>\n<\/ul>\n<h3><strong>5. Si l'URL de votre site a r\u00e9cemment chang\u00e9, v\u00e9rifiez les anciens chemins d'acc\u00e8s dans la base de donn\u00e9es.<\/strong><\/h3>\n<p>Si vous \u00eates pass\u00e9 de la phase de test \u00e0 la mise en production (ou si vous avez chang\u00e9 de domaine), FooEvents peut toujours rechercher les fichiers de th\u00e8me des tickets en utilisant un ancien chemin d'acc\u00e8s\/une ancienne URL.<\/p>\n<ul>\n<li>Recherchez l'ancien domaine\/chemin d'acc\u00e8s dans votre base de donn\u00e9es et remplacez-le par le nouveau.<\/li>\n<li>Utilisez un outil\/plugin de recherche\/remplacement dans la base de donn\u00e9es (et <strong>sauvegarder d'abord<\/strong>). Id\u00e9alement, testez cela sur un site de pr\u00e9production avant de le faire en production.<\/li>\n<li>Exemple d'outil : <a href=\"https:\/\/wordpress.org\/plugins\/better-search-replace\/\" target=\"_blank\" rel=\"noopener\">https:\/\/wordpress.org\/plugins\/better-search-replace\/<\/a><\/li>\n<\/ul>","protected":false},"featured_media":0,"parent":159,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[],"class_list":["post-145797","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/145797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/comments?post=145797"}],"version-history":[{"count":3,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/145797\/revisions"}],"predecessor-version":[{"id":145800,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/145797\/revisions\/145800"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/159"}],"next":[{"title":"Comment cr\u00e9er diff\u00e9rents types de billets ?","link":"https:\/\/help.fooevents.com\/fr\/docs\/frequently-asked-questions\/tickets\/how-do-i-create-different-ticket-types\/","href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/197"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/media?parent=145797"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=145797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}