{"id":200,"date":"2019-10-04T09:12:20","date_gmt":"2019-10-04T09:12:20","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/faqs\/general\/do-you-offer-refunds\/"},"modified":"2025-09-10T10:24:35","modified_gmt":"2025-09-10T17:24:35","slug":"quelle-est-votre-politique-de-remboursement","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/fr\/docs\/frequently-asked-questions\/general\/what-is-your-refund-policy\/","title":{"rendered":"Quelle est votre politique de remboursement ?"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">Nous nous engageons \u00e0 ce que vous soyez enti\u00e8rement satisfait de votre achat de FooEvents et \u00e0 ce qu'il corresponde \u00e0 vos besoins.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">C'est pourquoi nous nous portons garants de nos produits et offrons un service d'assistance \u00e0 la client\u00e8le de qualit\u00e9.\u00a0<b>Garantie de remboursement sans discussion<\/b>\u00a0\u00e0 l'int\u00e9rieur\u00a0<\/span><span class=\"s2\">14 jours \u00e0 compter de la date d'achat originale<\/span><span class=\"s1\">\u00a0afin que vous puissiez acheter tout produit FooEvents en toute confiance. Nous vous encourageons toutefois \u00e0 utiliser d'abord notre\u00a0<a href=\"https:\/\/www.fooevents.com\/support\/\" target=\"_blank\" rel=\"noopener\">canaux de soutien<\/a>\u00a0si vous avez des questions ou des probl\u00e8mes, afin que nous puissions vous aider \u00e0 les r\u00e9soudre avant de demander un remboursement.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Pour demander un remboursement, veuillez compl\u00e9ter le formulaire <a href=\"https:\/\/www.fooevents.com\/refunds\/\" target=\"_blank\" rel=\"noopener\">Formulaire de demande de remboursement<\/a>. Si vous avez achet\u00e9 le plugin FooEvents via CodeCanyon, veuillez\u00a0<a href=\"https:\/\/themeforest.net\/refund_requests\/new\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">soumettre une demande<\/a>.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Veuillez noter que le traitement des remboursements peut prendre jusqu'\u00e0 5 jours.<\/span><\/p>","protected":false},"featured_media":0,"parent":163,"menu_order":8,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[157,158,166,424,159,449],"class_list":["post-200","docs","type-docs","status-publish","hentry","doc_tag-free-trial","doc_tag-guarantee","doc_tag-paypal","doc_tag-paystack","doc_tag-refund","doc_tag-stripe"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/comments?post=200"}],"version-history":[{"count":0,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/200\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/163"}],"next":[{"title":"O\u00f9 puis-je trouver ma facture FooEvents ?","link":"https:\/\/help.fooevents.com\/fr\/docs\/frequently-asked-questions\/general\/where-can-i-find-my-fooevents-invoice\/","href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/2878"}],"prev":[{"title":"Quelles sont les m\u00e9thodes de paiement utilis\u00e9es par FooEvents ?","link":"https:\/\/help.fooevents.com\/fr\/docs\/frequently-asked-questions\/general\/what-payment-gateways-does-fooevents-support\/","href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/docs\/170"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/media?parent=200"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}