{"id":131589,"date":"2020-09-10T02:54:03","date_gmt":"2020-09-10T08:54:03","guid":{"rendered":"https:\/\/help.fooevents.com\/?page_id=131589"},"modified":"2026-06-03T04:34:11","modified_gmt":"2026-06-03T11:34:11","slug":"soutien","status":"publish","type":"page","link":"https:\/\/help.fooevents.com\/fr\/contact\/support\/","title":{"rendered":"Soumettre un ticket"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Please review our <a href=\"https:\/\/help.fooevents.com\/docs\/topics\/introduction\/\">Help Center documents<\/a> and browse the <a href=\"https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/\">FAQs<\/a> before logging a support ticket for the fastest possible resolution. You can also check our current <a title=\"FooEvents Systems Status\" href=\"https:\/\/uptime.foo.team\/status\/fooevents\" target=\"_blank\" rel=\"nofollow noopener\">System Status<\/a> before submitting in case this is relevant to your query.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In order for us to serve you best, please only submit one ticket per query as duplicate tickets and\/or tickets regarding the same issue sent from multiple email addresses slow down our response times which are usually within 48 hours of receipt (Monday \u2013 Friday excluding certain public holidays).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you experience difficulty submitting this form, please try <a href=\"https:\/\/help.fooevents.com\/contact\/support2\/\">using this form<\/a> instead or send an email to support[at]fooevents.com<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f29129-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"29129\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/131589#wpcf7-f29129-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"29129\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f29129-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h3>Purchase Information\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-ref\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order Number or Purchase Code (e.g. #64687) *\" value=\"\" type=\"text\" name=\"your-ref\" \/><\/span>\n<\/p>\n<h3>Query Details\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject *\" value=\"\" type=\"text\" name=\"subject\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"30000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Description of Problem *\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><strong>Important:<\/strong> If required, please do not directly send us website or FTP login details for your production or staging website. We request that you rather use a service like <a href=\"https:\/\/onetimesecret.com\/\" target=\"_blank\" rel=\"nofollow noopener\">One-Time Secret<\/a> and send us the secret link and passphrase instead. We strongly recommend that you create a staging copy of your website and send us these details if possible rather than your live production details as we may need to alter settings, disable plugins, update plugins, enable debug mode and possibly switch the theme used on your website to determine the cause of the issue.\n<\/p>\n<h3>Screenshot\/Screencast (optional)\n<\/h3>\n<p>Upload a screenshot or video screencast to <a href=\"https:\/\/filebin.net\/\" target=\"_blank\" rel=\"nofollow noopener\">Filebin<\/a>, <a href=\"https:\/\/justpaste.it\/\" target=\"_blank\" rel=\"nofollow noopener\">JustPaste.it<\/a>, <a href=\"https:\/\/wetransfer.com\/\" target=\"_blank\" rel=\"nofollow noopener\">WeTransfer<\/a> or another file sharing service of your choice and paste the full file URL below (including 'http:\/\/' or 'https:\/\/')\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-screenshot\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"File URL\" value=\"\" type=\"text\" name=\"your-screenshot\" \/><\/span>\n<\/p>\n<h3>Website Status Report *\n<\/h3>\n<p>Find this at: <strong>Your WP Website<\/strong> > <strong>Dashboard<\/strong> > <strong>WooCommerce<\/strong> > <strong>Status<\/strong> > <strong>Get System Report<\/strong>\n<\/p>\n<p>Visit our <a href=\"https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/general\/where-do-i-get-a-website-status-report\/\">Help Center<\/a> for detailed instructions on how to get your website status report\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-status\"><textarea cols=\"40\" rows=\"10\" maxlength=\"30000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Paste your website status report *\" name=\"textarea-status\"><\/textarea><\/span>\n<\/p>\n<h3>Disclosure\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"core-mods-made\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"core-mods-made[]\" value=\"I HAVE NOT modified to my WordPress, WooCommerce or FooEvents files\" \/><span class=\"wpcf7-list-item-label\">I HAVE NOT modified to my WordPress, WooCommerce or FooEvents files<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-terms_service\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-terms_service[]\" value=\"I have read and accept the FooEvents Terms of Service *\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the FooEvents Terms of Service *<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Support Ticket\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please review our Help Center documents and browse the FAQs before logging a support ticket for the fastest possible resolution. You can also check our current System Status before submitting in case this is relevant to your query. In order for us to serve you best, please only submit one ticket per query as duplicate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3210,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-page","meta":{"footnotes":""},"class_list":["post-131589","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages\/131589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/comments?post=131589"}],"version-history":[{"count":33,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages\/131589\/revisions"}],"predecessor-version":[{"id":148311,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages\/131589\/revisions\/148311"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages\/3210"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/media?parent=131589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}