{"id":131618,"date":"2020-09-10T03:15:06","date_gmt":"2020-09-10T09:15:06","guid":{"rendered":"https:\/\/help.fooevents.com\/?page_id=131618"},"modified":"2026-08-25T01:32:36","modified_gmt":"2026-08-25T08:32:36","slug":"remboursements","status":"publish","type":"page","link":"https:\/\/help.fooevents.com\/fr\/contact\/refunds\/","title":{"rendered":"Remboursements"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Garantie de remboursement de 14 jours sans discussion<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous nous engageons \u00e0 ce que vous soyez enti\u00e8rement satisfait de votre achat de FooEvents et \u00e0 ce qu'il corresponde \u00e0 vos besoins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C'est pourquoi nous nous portons garants de nos produits et offrons un service d'assistance \u00e0 la client\u00e8le de qualit\u00e9.&nbsp;<b>Garantie de remboursement sans discussion<\/b>&nbsp;si vous demandez un remboursement dans les 14 jours suivant la date d'achat d'origine (<i>\u00e0 l'exclusion des renouvellements et des licences \u00e0 vie<\/i>) afin que vous puissiez acheter n&#x27;importe quel produit FooEvents en toute confiance. Nous vous encourageons toutefois \u00e0 utiliser d&#x27;abord notre&nbsp;<a href=\"https:\/\/www.fooevents.com\/support\/\" target=\"_blank\" rel=\"noopener\">canaux de soutien<\/a>&nbsp;si vous avez des questions ou des probl\u00e8mes, afin que nous puissions vous aider \u00e0 les r\u00e9soudre avant de demander un remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour demander un remboursement, veuillez compl\u00e9ter le formulaire de demande de remboursement ci-dessous. Si vous avez achet\u00e9 le plugin FooEvents pour WooCommerce via&nbsp;<strong>CodeCanyon<\/strong>, s'il vous pla\u00eet&nbsp;<a href=\"https:\/\/codecanyon.net\/refund_requests\/new\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">soumettre une demande ici<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez noter que le traitement des remboursements peut prendre jusqu'\u00e0 5 jours.<\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-tertiary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-03cab32d wp-block-group-is-layout-constrained\" style=\"border-color:#b4458d;border-style:dashed;border-width:1px;border-top-left-radius:var(--wp--preset--border-radius--md);border-top-right-radius:var(--wp--preset--border-radius--md);border-bottom-left-radius:var(--wp--preset--border-radius--md);border-bottom-right-radius:var(--wp--preset--border-radius--md);padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<h2 class=\"wp-block-heading\">Are you an event ticket holder?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you purchased a ticket for an event and would like to request a refund, please contact the event organizer directly. FooEvents is ticketing software used by event organizers on their own websites, and we do not have access to their sales records or the ability to process ticket refunds on their behalf. <a href=\"https:\/\/help.fooevents.com\/fr\/documents\/faq\/billets\/information-for-event-ticket-holders\/\">Learn more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17743-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"17743\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/131618#wpcf7-f17743-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/131618#wpcf7-f17743-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17743\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17743-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Adresse \u00e9lectronique *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-ref\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Num\u00e9ro de commande * (par exemple #64687)\" value=\"\" type=\"text\" name=\"your-ref\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-website\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"URL du site web *\" value=\"\" type=\"text\" name=\"your-website\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"30000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Motif de la demande de remboursement *\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Soumettre une demande\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>14-Day No Quibble Money-Back Guarantee We are committed to ensuring that you are completely satisfied with your FooEvents purchase and that it\u2019s a good fit for your requirements. As such, we firmly stand behind our products and offer a&nbsp;No Quibble Money-Back Guarantee&nbsp;if you request a refund within&nbsp;14 days of the original purchase date (excluding renewals [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3210,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-page","meta":{"footnotes":""},"class_list":["post-131618","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages\/131618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/comments?post=131618"}],"version-history":[{"count":12,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages\/131618\/revisions"}],"predecessor-version":[{"id":150269,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages\/131618\/revisions\/150269"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/pages\/3210"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/fr\/wp-json\/wp\/v2\/media?parent=131618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}