{"id":1368,"date":"2019-12-12T00:29:26","date_gmt":"2019-12-12T07:29:26","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/topics\/tickets\/spam-issues\/"},"modified":"2026-05-19T01:04:20","modified_gmt":"2026-05-19T08:04:20","slug":"problemi-di-spam","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/it\/docs\/topics\/tickets\/spam-issues\/","title":{"rendered":"Problemi di spam"},"content":{"rendered":"
Potrebbe essere che le email siano bloccate da un firewall<\/strong> o inviato a cartelle spam\/spazzatura<\/strong>.<\/div>\n
<\/div>\n
Ecco alcuni suggerimenti che potrebbero aiutarvi a trovare la causa del problema:<\/div>\n
\n
    \n
  1. L'indirizzo e-mail da cui si inviano i biglietti potrebbe essere considerato un indirizzo di spam.<\/li>\n
  2. Potrebbe essere il modo in cui la configurazione di WordPress invia le e-mail.<\/li>\n
  3. Potrebbe essere la riga dell'oggetto o alcuni dei contenuti aggiunti al ticket a essere segnalati come spam.<\/li>\n<\/ol>\n
    \n
    Ecco alcune cose che potete fare:<\/div>\n
      \n
    1. First, verify that you site is successfully sending the emails if you have not done so already. Install the FooEmail<\/a> plugin, which adds a log of all outgoing emails. This will help you determine whether the issue is with your site\u2019s ability to send emails or the recipient\u2019s ability to receive them.<\/li>\n
    2. Visualizzate un rapporto online che illustra i potenziali problemi con le vostre e-mail inviando un ticket a questo servizio: http:\/\/isnotspam.com\/<\/a><\/li>\n
    3. Verificate se il vostro dominio \u00e8 stato inserito nella lista nera. Ecco un articolo che contiene ulteriori informazioni: http:\/\/www.pinpointe.com\/blog\/how-do-i-know-if-im-on-a-spam-blacklist<\/a>. FooEvents non ha il controllo su elementi come le liste nere. Se si scopre che il proprio dominio \u00e8 stato inserito in una lista nera, sarebbe meglio contattare direttamente l'autorit\u00e0 della lista nera e chiederne la rimozione.<\/li>\n
    4. Se non si utilizza gi\u00e0 un plugin SMTP per gestire l'invio della posta in WordPress, si consiglia vivamente di installare FooEmail<\/a>, or any SMTP plugin that supports sending email through an authenticated SMTP account such as Gmail, Outlook, SendGrid, Mailgun etc. which guarantees better delivery and is your best option if your ticket emails are getting flagged as spam.<\/li>\n<\/ol>\n<\/div>\n
      <\/div>\n<\/div>","protected":false},"featured_media":0,"parent":942,"menu_order":6,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[250,251,5,6,9,7,8],"class_list":["post-1368","docs","type-docs","status-publish","hentry","doc_tag-blacklist","doc_tag-firewall","doc_tag-not-sending","doc_tag-smtp","doc_tag-spam","doc_tag-tickets","doc_tag-wp-mail-smtp"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/docs\/1368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/comments?post=1368"}],"version-history":[{"count":4,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/docs\/1368\/revisions"}],"predecessor-version":[{"id":147810,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/docs\/1368\/revisions\/147810"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/docs\/942"}],"next":[{"title":"Temi dei biglietti","link":"https:\/\/help.fooevents.com\/it\/docs\/topics\/tickets\/ticket-themes\/","href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/docs\/880"}],"prev":[{"title":"Cancellare i biglietti","link":"https:\/\/help.fooevents.com\/it\/docs\/topics\/tickets\/delete-tickets\/","href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/docs\/877"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/media?parent=1368"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/doc_tag?post=1368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}