{"id":142047,"date":"2024-10-03T17:57:02","date_gmt":"2024-10-04T00:57:02","guid":{"rendered":"https:\/\/help.fooevents.com\/?page_id=142047"},"modified":"2026-04-01T03:04:30","modified_gmt":"2026-04-01T10:04:30","slug":"supporto2","status":"publish","type":"page","link":"https:\/\/help.fooevents.com\/it\/contact\/support2\/","title":{"rendered":"Invia un biglietto"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"142047\" class=\"elementor elementor-142047\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b3ee47 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b3ee47\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0ca7078\" data-id=\"0ca7078\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e2e27b2\" data-id=\"e2e27b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f1a930 elementor-widget elementor-widget-heading\" data-id=\"6f1a930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Submit a Ticket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4ff74f elementor-widget elementor-widget-heading\" data-id=\"f4ff74f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Please browse the <u><a href=\"https:\/\/help.fooevents.com\/docs\/topics\/introduction\/\" target=\"_blank\">Help Center documents<\/a><\/u> and <u><a href=\"https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/\" target=\"_blank\">FAQs<\/a><\/u> before logging a ticket for the fastest possible resolution.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca9dfc elementor-widget elementor-widget-text-editor\" data-id=\"6ca9dfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order for us to provide the best possible service, please submit only one ticket per query as duplicate tickets and\/or tickets regarding the same issue sent from multiple email addresses slow down our response times which are usually within 48 hours of receipt (Monday \u2013 Friday excluding certain public holidays).<\/p><h3><b><span style=\"font-size: 15px; font-style: inherit; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">Important:<\/span><span style=\"font-size: 15px; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\"> Please attach your <\/span><a style=\"font-size: 15px; font-family: Roboto, sans-serif; background-color: #f8f8f8;\" href=\"https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/general\/where-do-i-get-a-website-status-report\/\" target=\"_blank\" rel=\"noopener\">Website Status Report<\/a><span style=\"font-size: 15px; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0as a text file for all<\/span><span style=\"font-size: 15px; font-style: normal; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0technical queries.\u00a0<\/span><\/b><\/h3><div><h3 style=\"font-size: 1.33333rem; font-style: normal;\"><span style=\"font-style: normal; font-weight: 400; font-size: 15px; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">You can find it here:<\/span><span style=\"font-style: normal; font-weight: 400; font-size: 15px; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">Your WP Website<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">&gt;<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">Dashboard<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">&gt;<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">WooCommerce<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">&gt;<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">Status<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">&gt;<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; color: var( --e-global-color-text ); font-family: Roboto, sans-serif;\">Get System Report<\/span><\/h3><div><span style=\"font-size: 15px; font-style: normal; color: var( --e-global-color-text ); font-family: Roboto, sans-serif; font-weight: bold;\">\u00a0<\/span><\/div><div><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">Please<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">\u00a0<\/span><u style=\"color: var( --e-global-color-text );\">do not<\/u><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">directly send us website or FTP login details for your production or staging website. We request that you rather use a service like<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">\u00a0<\/span><a style=\"font-size: 15px; font-style: normal; font-weight: 400; background-color: #f8f8f8;\" href=\"https:\/\/onetimesecret.com\/\" target=\"_blank\" rel=\"noopener nofollow\">One-Time Secret<\/a><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">\u00a0<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">and send us the secret link and passphrase instead. We strongly recommend that you create a staging copy of your website and send us these details if possible rather than your live production details as we may need to alter settings, disable plugins, update plugins, enable debug mode and possibly switch the theme used on your website to determine the cause of the issue.<\/span><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-671709f elementor-widget elementor-widget-text-editor\" data-id=\"671709f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<script type=\"text\/javascript\" src=\"https:\/\/s3.amazonaws.com\/assets.freshdesk.com\/widget\/freshwidget.js\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/script>\n\n<style type=\"text\/css\" media=\"screen, projection\">\n\t@import url(https:\/\/s3.amazonaws.com\/assets.freshdesk.com\/widget\/freshwidget.css);<br \/><\/style>\n\n<iframe id=\"freshwidget-embedded-form\" class=\"freshwidget-embedded-form\" title=\"Feedback Form\" src=\"https:\/\/support.grenadeco.com\/widgets\/feedback_widget\/new?&amp;widgetType=embedded&amp;formTitle=Required+Information&amp;submitTitle=Submit+Ticket&amp;submitThanks=Your+query+has+been+submitted.+We'll+be+in+touch+soon.&amp;searchArea=no\" width=\"100%\" height=\"750px\" frameborder=\"0\" scrolling=\"no\">\n<\/iframe>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1062a5e elementor-widget elementor-widget-text-editor\" data-id=\"1062a5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">If you experience any difficulties<\/span><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text );\">\u00a0submitting this form, please send an email to\u00a0<\/span><em style=\"font-size: 15px; font-weight: 400; color: var( --e-global-color-text );\">support[at]fooevents.com<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-90d8635\" data-id=\"90d8635\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Submit a Ticket Please browse the Help Center documents and FAQs before logging a ticket for the fastest possible resolution. In order for us to provide the best possible service, please submit only one ticket per query as duplicate tickets and\/or tickets regarding the same issue sent from multiple email addresses slow down our response [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3210,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-142047","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/pages\/142047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/comments?post=142047"}],"version-history":[{"count":3,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/pages\/142047\/revisions"}],"predecessor-version":[{"id":147231,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/pages\/142047\/revisions\/147231"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/pages\/3210"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/it\/wp-json\/wp\/v2\/media?parent=142047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}