{"id":133520,"date":"2022-10-11T15:06:01","date_gmt":"2022-10-11T21:06:01","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/topics\/orders\/"},"modified":"2024-02-08T01:59:33","modified_gmt":"2024-02-08T09:59:33","slug":"orders","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/nl\/documentatie\/onderwerpen\/verkooppunt\/bestellingen\/","title":{"rendered":"Orders"},"content":{"rendered":"<p>The typical workflow of processing an order through FooEvents POS is as follows:<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Orders are created when a cart is processed at checkout from within the FooEvents POS app<\/li>\n<li>The product, cart and customer information is packaged and sent to your WooCommerce store where a new order is generated and set to &#8216;complete&#8217;<\/li>\n<li>WooCommerce will then perform standard functions such as sending out the order emails, reducing stock etc.<\/li>\n<li>When an order is submitted, FooEvents POS will open the invoice and any associated tickets for printing (unless configured not to do so in settings).<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>Sections<\/h2>\n<ul>\n<li><a href=\"#managing-orders\">Managing orders<\/a><\/li>\n<li><a href=\"#viewing-orders-in-fooevents-pos\">Viewing orders in FooEvents POS<\/a><\/li>\n<li><a href=\"#viewing-orders-in-woocommerce\">Viewing orders in WooCommerce<\/a><\/li>\n<li><a href=\"#processing-order-refunds\">Processing order refunds<\/a><\/li>\n<\/ul>\n<h3 id=\"managing-orders\">Managing orders<\/h3>\n<p>When creating an order, FooEvents POS connects to your WooCommerce store and passes the order information to WooCommerce which then generates a standard WooCommerce order. Additional meta is added to the order which helps identify the order as a POS transaction. Orders can be created, viewed and refunded within FooEvents POS as well as the WooCommerce back-end.<\/p>\n<h3 id=\"viewing-orders-in-fooevents-pos\">Viewing orders in FooEvents POS<\/h3>\n<p>Go to the <strong>Orders<\/strong> screen see see all past orders. On this screen you can view past orders, daily summaries as well as print receipts and cancel or <a href=\"#processing-order-refunds\">refund orders<\/a>. There is also a search box where you can <strong>search<\/strong> for orders, products or customers.<\/p>\n<p>By default, <strong>All Orders<\/strong> from your store will be displayed but you can also view just <strong>Online Orders<\/strong> or <strong>POS Orders<\/strong>\u00a0by selecting this option in the drop-down.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-133986 size-large\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-1024x730.png\" alt=\"FooSales order screen\" width=\"1024\" height=\"730\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3 id=\"viewing-orders-in-woocommerce\">Viewing orders in WooCommerce<\/h3>\n<p class=\"notice\"><a href=\"https:\/\/docs.woocommerce.com\/document\/managing-orders\/\" rel=\"nofollow noopener\" target=\"_blank\">Find out more about managing orders in WooCommerce<\/a><\/p>\n<p>POS orders are displayed under the WooCommerce order management page. To view these orders go to <strong>WooCommerce<\/strong> &gt; <strong>Orders<\/strong> in your <strong>WordPress dashboard<\/strong>.<\/p>\n<p data-wp-editing=\"1\">Using the provided filters, orders can be filtered by <strong>order type<\/strong> (online or POS only), <strong>payment type<\/strong>, or by the <strong>cashier<\/strong> who processed the order.<\/p>\n<p data-wp-editing=\"1\"><img decoding=\"async\" class=\"alignnone wp-image-133670 size-full\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15.png\" alt=\"\" width=\"1177\" height=\"399\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15.png 1177w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-300x102.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-1024x347.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-768x260.png 768w\" sizes=\"(max-width: 1177px) 100vw, 1177px\" \/><\/p>\n<p data-wp-editing=\"1\">You can also temporarily save orders in the FooEvents POS app which is a useful feature for many different use cases. Once saved, this order can be viewed in the <strong>Orders<\/strong> screen as &#8216;Incomplete Orders&#8217;. You can continue adding items to a saved order or proceed to payment by clicking the &#8216;Continue&#8217; button.<\/p>\n<h3 id=\"processing-order-refunds\">Processing order refunds<\/h3>\n<p>Orders can either be refunded in WooCommerce or via the FooEvents POS app.<\/p>\n<ul>\n<li>To do so, go to the <strong>Orders<\/strong> screen and select the relevant <strong>order<\/strong><\/li>\n<li>Select the <strong>Refund<\/strong> button displayed at the bottom of the order information screen<\/li>\n<li>You can process a <strong>partial refund by selecting specific products and quantities<\/strong> or a <strong>full refund by selecting all products<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-133987 size-large\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-1024x730.png\" alt=\"FooEvents POS refund (1\/2) screen\" width=\"1024\" height=\"730\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>In the next step, you can choose to <strong>restock<\/strong> the <strong>refunded items<\/strong> by selecting the <strong>item <\/strong>and<strong> quantity<\/strong> to restock using the corresponding <strong>up<\/strong> and <strong>down arrows<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-133988 size-large\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-1024x730.png\" alt=\"FooEvents POS refund (2\/2) screen\" width=\"1024\" height=\"730\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>Confirm<\/strong> the refund request to <strong>Submit<\/strong> the order refund.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-133990 size-large\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-1024x730.png\" alt=\"FooEvents POS refund complete screen\" width=\"1024\" height=\"730\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" 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