{"id":133520,"date":"2022-10-11T15:06:01","date_gmt":"2022-10-11T21:06:01","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/topics\/orders\/"},"modified":"2026-06-03T12:57:52","modified_gmt":"2026-06-03T19:57:52","slug":"encomendas","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/pt\/docs\/topics\/point-of-sale\/orders\/","title":{"rendered":"Encomendas"},"content":{"rendered":"<p class=\"wp-block-paragraph\">O fluxo de trabalho t\u00edpico do processamento de uma encomenda atrav\u00e9s do FooEvents POS \u00e9 o seguinte:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>As encomendas s\u00e3o criadas quando um carrinho \u00e9 processado no checkout a partir da aplica\u00e7\u00e3o FooEvents POS<\/li>\n\n\n\n<li>As informa\u00e7\u00f5es sobre o produto, o carrinho de compras e o cliente s\u00e3o empacotadas e enviadas para a sua loja WooCommerce, onde uma nova encomenda \u00e9 gerada e definida como \"completa<\/li>\n\n\n\n<li>O WooCommerce executar\u00e1 as fun\u00e7\u00f5es padr\u00e3o, como o envio de e-mails de pedidos, redu\u00e7\u00e3o de estoque, etc.<\/li>\n\n\n\n<li>Quando uma encomenda \u00e9 submetida, o FooEvents POS abre a fatura e os bilhetes associados para impress\u00e3o (a n\u00e3o ser que esteja configurado para n\u00e3o o fazer nas defini\u00e7\u00f5es).<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Gerir encomendas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ao criar um pedido, o FooEvents POS conecta-se \u00e0 sua loja WooCommerce e passa as informa\u00e7\u00f5es do pedido para o WooCommerce, que gera um pedido WooCommerce padr\u00e3o. \u00c9 acrescentada uma meta adicional \u00e0 encomenda que ajuda a identific\u00e1-la como uma transa\u00e7\u00e3o POS. Os pedidos podem ser criados, visualizados e reembolsados no FooEvents POS, bem como no back-end do WooCommerce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ver encomendas em FooEvents POS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ir para o <strong>Encomendas<\/strong> ecr\u00e3 ver todas as encomendas anteriores. Neste ecr\u00e3, \u00e9 poss\u00edvel ver as encomendas anteriores, os resumos di\u00e1rios, bem como imprimir recibos e cancelar ou <a href=\"#processing-order-refunds\">ordens de reembolso<\/a>. Existe tamb\u00e9m uma caixa de pesquisa onde pode <strong>pesquisa<\/strong> para encomendas, produtos ou clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por defeito, <strong>Todas as encomendas<\/strong> da sua loja ser\u00e3o apresentados, mas tamb\u00e9m pode ver apenas <strong>Encomendas online<\/strong> ou <strong>POS Encomendas<\/strong>&nbsp;seleccionando esta op\u00e7\u00e3o no menu pendente.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"730\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-1024x730.png\" alt=\"Ecr\u00e3 de encomenda FooSales\" class=\"wp-image-133986\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/foosales-orders-filter.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ver encomendas em WooCommerce<\/h2>\n\n\n\n<p class=\"notice wp-block-paragraph\"><a href=\"https:\/\/docs.woocommerce.com\/document\/managing-orders\/\" rel=\"nofollow noopener\" target=\"_blank\">Saiba mais sobre a gest\u00e3o de encomendas no WooCommerce<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As encomendas POS s\u00e3o apresentadas na p\u00e1gina de gest\u00e3o de encomendas WooCommerce. Para visualizar estas encomendas, aceda a <strong>WooCommerce<\/strong> &gt; <strong>Encomendas<\/strong> no seu <strong>Painel de controlo WordPress<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Utilizando os filtros fornecidos, as encomendas podem ser filtradas por <strong>tipo de encomenda<\/strong> (apenas em linha ou POS), <strong>tipo de pagamento<\/strong>, ou pelo <strong>caixa<\/strong> que processou a encomenda.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1177\" height=\"399\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15.png\" alt=\"\" class=\"wp-image-133670\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15.png 1177w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-300x102.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-1024x347.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-11-08-at-09.41.15-768x260.png 768w\" sizes=\"auto, (max-width: 1177px) 100vw, 1177px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tamb\u00e9m pode guardar temporariamente as encomendas na aplica\u00e7\u00e3o FooEvents POS, o que \u00e9 uma funcionalidade \u00fatil para muitos casos de utiliza\u00e7\u00e3o diferentes. Uma vez guardada, esta encomenda pode ser visualizada na aplica\u00e7\u00e3o <strong>Encomendas<\/strong> como \"Encomendas incompletas\". Pode continuar a adicionar artigos a uma encomenda guardada ou proceder ao pagamento clicando no bot\u00e3o \"Continuar\".<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Processamento de reembolsos de encomendas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As encomendas podem ser reembolsadas no WooCommerce ou atrav\u00e9s da aplica\u00e7\u00e3o FooEvents POS.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Para o fazer, ir ao <strong>Encomendas<\/strong> e selecionar o ecr\u00e3 <strong>ordem<\/strong><\/li>\n\n\n\n<li>Selecionar o <strong>Reembolso<\/strong> bot\u00e3o apresentado na parte inferior do ecr\u00e3 de informa\u00e7\u00f5es sobre a encomenda<\/li>\n\n\n\n<li>\u00c9 poss\u00edvel processar um <strong>reembolso parcial seleccionando produtos e quantidades espec\u00edficas<\/strong> ou um <strong>reembolso total seleccionando todos os produtos<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"730\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-1024x730.png\" alt=\"FooEvents POS restitui\u00e7\u00e3o (1\/2) ecr\u00e3\" class=\"wp-image-133987\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No passo seguinte, pode optar por <strong>reabastecer<\/strong> a <strong>artigos reembolsados<\/strong> seleccionando o bot\u00e3o <strong>item <\/strong>e<strong> quantidade<\/strong> para reabastecer utilizando o correspondente <strong>para cima<\/strong> e <strong>setas para baixo<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"730\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-1024x730.png\" alt=\"FooEvents POS restitui\u00e7\u00e3o (2\/2) ecr\u00e3\" class=\"wp-image-133988\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refund-2.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Confirmar<\/strong> o pedido de reembolso para <strong>Enviar<\/strong> o reembolso da encomenda.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"730\" src=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-1024x730.png\" alt=\"FooEvents POS restitui\u00e7\u00e3o ecr\u00e3 completo\" class=\"wp-image-133990\" title=\"\" srcset=\"https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-1024x730.png 1024w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-300x214.png 300w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded-768x548.png 768w, https:\/\/help.fooevents.com\/wp-content\/uploads\/2022\/10\/fooeventspos-refunded.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>The typical workflow of processing an order through FooEvents POS is as follows: Managing orders When creating an order, FooEvents POS connects to your WooCommerce store and passes the order information to WooCommerce which then generates a standard WooCommerce order. Additional meta is added to the order which helps identify the order as a POS [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":133412,"menu_order":18,"template":"","doc_tag":[540,497,538,202,159,565],"class_list":["post-133520","docs","type-docs","status-publish","hentry","doc_tag-customers","doc_tag-fooevents-pos","doc_tag-orders","doc_tag-point-of-sale","doc_tag-refund","doc_tag-refunds"],"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs\/133520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":2,"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs\/133520\/revisions"}],"predecessor-version":[{"id":148894,"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs\/133520\/revisions\/148894"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs\/133412"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/media?parent=133520"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/doc_tag?post=133520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}