{"id":877,"date":"2019-11-27T07:14:58","date_gmt":"2019-11-27T14:14:58","guid":{"rendered":"https:\/\/help.fooevents.com\/docs\/topics\/tickets\/delete-tickets\/"},"modified":"2026-11-06T05:23:03","modified_gmt":"2026-11-06T12:23:03","slug":"eliminar-bilhetes","status":"publish","type":"docs","link":"https:\/\/help.fooevents.com\/pt\/docs\/topics\/tickets\/delete-tickets\/","title":{"rendered":"Eliminar bilhetes"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ao editar um bilhete, pode apagar o bilhete utilizando o bot\u00e3o <strong>Mover para o lixo<\/strong> nas defini\u00e7\u00f5es de publica\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em alternativa, pode apagar bilhetes em massa seguindo estes passos:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ir para&nbsp;<strong>FooEvents<\/strong>&nbsp;&gt;&nbsp;<strong>Bilhetes<\/strong>&nbsp;no menu principal<\/li>\n\n\n\n<li>Selecionar todos os <strong>bilhetes<\/strong> que gostaria de eliminar<\/li>\n\n\n\n<li>Clique em&nbsp;<strong>Ac\u00e7\u00f5es em massa<\/strong> &gt;&nbsp;<strong>Mover para o lixo<\/strong> &gt;&nbsp;<strong>Aplicar<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Se tiver dificuldade em apagar bilhetes em massa, tente o seguinte:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ir para&nbsp;<strong>FooEvents<\/strong>&nbsp;&gt;&nbsp;<strong>Bilhetes<\/strong>&nbsp;no menu principal<\/li>\n\n\n\n<li>Selecionar todos os <strong>bilhetes<\/strong> que gostaria de eliminar<\/li>\n\n\n\n<li>Clique em&nbsp;<strong>Ac\u00e7\u00f5es em massa<\/strong> &gt;&nbsp;<strong>Editar<\/strong> &gt;&nbsp;<strong>Aplicar<\/strong><\/li>\n\n\n\n<li>Definir o Estado para&nbsp;<strong>Projeto<\/strong>&nbsp;e&nbsp;<strong>Atualiza\u00e7\u00e3o<\/strong><\/li>\n\n\n\n<li>Seleccione-os novamente e mova-os para o lixo<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Eliminar uma encomenda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A elimina\u00e7\u00e3o de uma encomenda n\u00e3o elimina e desactiva automaticamente os bilhetes que foram criados para o cliente. Isto significa que, mesmo que a encomenda tenha sido reembolsada ou eliminada, o cliente continuar\u00e1 a poder utilizar o bilhete, ou seja, ao ler o c\u00f3digo de barras do bilhete utilizando o <strong>FooEvents Aplica\u00e7\u00e3o de check-ins<\/strong> o bilhete continuar\u00e1 a aparecer como v\u00e1lido. Ter\u00e1 de reembolsar a encomenda e depois <strong>apagar o bilhete<\/strong>&nbsp;e&nbsp;<strong>atualizar manualmente o n\u00famero de stock<\/strong>&nbsp;se estiver a gerir isto atrav\u00e9s do WooCommerce. Isto est\u00e1 em conformidade com a funcionalidade normal do WooCommerce, em que se pode pretender reembolsar algu\u00e9m mas permitir-lhe manter\/utilizar o stock.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cancelamento<\/strong> uma encomenda, no entanto, definir\u00e1 o estado do bilhete para \"Cancelado\".<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eis mais algumas informa\u00e7\u00f5es: <a href=\"https:\/\/help.fooevents.com\/pt\/documentos\/faq\/bilhetes-2\/os-bilhetes-continuam-a-ser-validos-se-a-encomenda-tiver-sido-eliminada\/\">https:\/\/help.fooevents.com\/docs\/frequently-asked-questions\/tickets\/are-tickets-still-valid-if-the-order-was-deleted\/<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remo\u00e7\u00e3o de ficheiros FooEvents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that deleting tickets from the Admin Dashboard will <strong>n\u00e3o<\/strong> automatically remove their associated barcode images, ICS files, or PDF ticket files from your server. This follows standard WordPress plugin practices to protect your data integrity and maximize server security.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To delete these files, you would need to connect to your web server via an FTP client and navigate to \u2018<strong>wp-content\/uploads\/fooevents<\/strong>\u2018 in the WordPress directory and delete the corresponding files there.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s some more information:<br><a href=\"https:\/\/help.fooevents.com\/pt\/documentos\/temas-2\/plugins-fooevents\/politica-de-privacidade-do-plugin-fooevents\/#how-to-remove-data\">https:\/\/help.fooevents.com\/docs\/topics\/fooevents-plugins\/fooevents-plugin-privacy-policy\/#how-to-remove-data<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>When editing a ticket, you can delete the ticket using the Move to trash option in the publish settings. Alternatively you can delete tickets in bulk following these steps: If you are experience difficulty deleting tickets in bulk, please try the following: Deleting an order Deleting an order does not automatically delete and deactivate the [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":942,"menu_order":5,"template":"","doc_tag":[175,177,183,159,108,7],"class_list":["post-877","docs","type-docs","status-publish","hentry","doc_tag-delete","doc_tag-inventory","doc_tag-manage-stock","doc_tag-refund","doc_tag-stock","doc_tag-tickets"],"_links":{"self":[{"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs\/877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/types\/docs"}],"version-history":[{"count":6,"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs\/877\/revisions"}],"predecessor-version":[{"id":150867,"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs\/877\/revisions\/150867"}],"up":[{"embeddable":true,"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/docs\/942"}],"wp:attachment":[{"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/media?parent=877"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.fooevents.com\/pt\/wp-json\/wp\/v2\/doc_tag?post=877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}