Frequently Asked Questions

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  5. How do attendees add my event information to their calendar?

How do attendees add my event information to their calendar?

Make sure that the “Display ‘Add to calendar’ on ticket?” option is enabled in your product event settings. This functionality allows attendees and ticket purchasers to download an .ics file which adds the event to their preferred calendar.

This file is generated as soon as the attendee or ticket purchaser clicks the “Add to calendar” button in their ticket email and it is not automatically updated if the event information changes. The .ics file contains basic event information such as event name, date and time.

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