Frequently Asked Questions

• General
  • Which FooEvents product is the best fit for me?
  • Do you offer a free trial?
  • Is FooEvents a once-off purchase?
  • Can the FooEvents plugins be purchased separately?
  • What payment methods do you accept?
  • What payment gateways does FooEvents support?
  • What is your refund policy?
  • Where can I find my FooEvents invoice?
  • Can I upgrade or downgrade my FooEvents License?
  • Do you support translations into other languages?
  • What User Roles does FooEvents support?
  • Where do I get a Website Status Report?
• Installation & Setup
  • Can I install FooEvents on a WordPress Multisite or multi-vendor network?
  • How do I setup FooEvents license keys for a Multiple or Unlimited Domain license?
  • How do I create a FooEvents license key and setup automatic plugin updates?
  • Can I install FooEvents on a staging site before moving it to a live production environment?
• Events
  • Does FooEvents work with a free Zoom account?
  • How do I display the event date in a specific place on my website?
  • How do I modify the ‘Event Details’ tab?
  • How do I prevent unauthorized access to my virtual event?
  • Is there a way to expire events that have already past?
  • What’s the difference between Zoom meetings and webinars?
  • How can attendees add my event information to their calendar?
  • Does FooEvents allow users to submit their own events through my site?
  • How do I order events by date?
  • How do I restrict access to website content for each event?
  • How do I embed a live stream for a Zoom meeting or webinar?
• Tickets
  • How do I create different ticket types?
  • Why are my tickets not appearing or downloadable from My Account?
  • How do I manually create tickets individually or in bulk?
  • What sizes should I use for the ticket logo and ticket header image?
  • How do I change the ticket date format?
  • How can I complete orders automatically so that tickets are emailed?
  • How do I change the attendee’s details on a ticket?
  • How can I resend tickets?
  • How do I delete tickets?
  • Can tickets be set to automatically expire?
  • Are tickets still valid if the order was canceled or deleted?
  • How do I send PDF Tickets by themselves or attached to an email?
  • Is it safe to delete the PDF tickets that are stored on my server?
  • Does FooEvents PDF Tickets support Asian characters?
  • How do I limit the number of tickets or spaces available for my event?
  • How do I remove barcodes/QR codes from tickets?
  • How do I setup blocks/groups of tickets?
• Ticket Themes
  • How do I modify an existing FooEvents Ticket Theme or create my own PDF or HTML Ticket Theme?
• Attendees
  • How do I add a custom waiver or disclaimer to the ticket checkout process?
  • How do I export a CSV list of attendees?
  • Can I add custom attendee fields?
  • How do I include custom attendee fields in the WooCommerce order emails?
  • Do attendees have to print out their tickets for my event?
  • How do I track when an attendee arrives and leaves my event?
• Check-ins App
  • What languages does the FooEvents Check-ins app support?
  • Where can I download the FooEvents Check-ins app?
  • Which mobile phones work best with the FooEvents Check-ins app?
  • How does the app connect to my website?
  • Why can’t I log into the FooEvents Check-ins app?
  • Can I purchase the source code for the iOS or Android app?
  • Why does the FooEvents Check-ins app stop working after a while?
• Integrations
  • Is there an API or any hooks available for FooEvents?
  • Where can I find more information about FooSales POS integration?
  • Does FooEvents work with WPML?
  • Does FooEvents work with a CDN?
  • Does FooEvents support WP Engine hosting?
• WordPress Themes
  • Is Divi compatible with FooEvents?
  • Is Elementor Pro compatible with FooEvents?
• Troubleshooting
  • Why do I receive an error when I try activate the FooEvents plugin?
  • Why are my automatic plugin updates not working?
  • Why do I receive the following error message “The package could not be installed. No valid plugins were found.”?
  • Why are my tickets not being received?
  • Why is the FooEvents description and Google Map not displaying?
  • Why is my event map displaying with a watermark or other Google message on top?
  • Why isn’t the custom fields option displayed under the WordPress screen options?
  • What can I do if my site times out when a lot of tickets are being purchased at once?
  • Why are attendee seat numbers not displayed on tickets?
  • Why do my PDF tickets still look the same after I’ve made changes to settings or details?
  • Why are barcodes, QR codes, logos or other images not being generated and displayed in tickets?