The “Thank-You” page refers to the screen that is displayed after checkout is completed. The FooEvents PDF Tickets plugin needs to be activated in order to display a link on the “Thank-You” page which takes the customer to the “Tickets” page in their account. Here are the steps to set this up: Navigate to FooEvents […]
Can I show tickets on the “Thank-You” page after checkout? Read More »
Please make sure that the ticket logo and header image file sizes are not too large since this can cause issues with email deliverability and PDF ticket creation. Default 2020 theme The logo image size is not explicitly set in the code which means that you can use any width or height. However, we do
What sizes should I use for the ticket logo and ticket header image? Read More »
The most common reason for this is that the “Enable PDF ticket downloads” setting is not checked in the plugin settings. You will find this setting in the PDF Tickets tab in the FooEvents plugin settings: https://help.fooevents.com/docs/topics/events/global-settings/#pdf-tickets
Why are my tickets not appearing or downloadable from My Account? Read More »
The first step is to ensure that you have updated all your FooEvents plugins to the latest versions on your website. If you’ve updated the plugins and still don’t see the barcode/QR code, logo or other images in your tickets, then you might need to update the ticket theme(s) as well. Since releasing version 1.8.0