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Seating Selection and Checkout Workflow
This guide explains exactly how FooEvents Seating handles seat selection, checkout, and when seats are reserved or released. Use it to understand why seats show as unavailable, when they are blocked, and how order statuses affect availability. Seating Selection Lifecycle At a high level, this is what happens when a seat is booked using FooEvents…
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Does FooEvents work with the WooCommerce Checkout and Cart blocks
FooEvents offers full support for the WooCommerce Checkout Block when used together with the new Attendee Details Page, available in FooEvents for WooCommerce 2.0.0. This gives you a more complete and consistent checkout workflow, and is the recommended approach for both the Checkout Block and the classic checkout experience. Overview FooEvents originally offered limited support…
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Why is the selected booking slot or seat not displaying on the checkout page?
If the booking slot or seating information that was selected on the event page does not carry over correctly to the checkout page, then this could be caused by a conflict or setting in your theme or another third-party plugin. If you are using the Flatsome theme you will have to disable the “Floating field labels”…
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Can I show tickets on the “Thank-You” page after checkout?
The “Thank-You” page refers to the screen that is displayed after checkout is completed. The FooEvents PDF Tickets plugin needs to be activated in order to display a link on the “Thank-You” page which takes the customer to the “Tickets” page in their account. Here are the steps to set this up:
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Cart
The cart stores the items of an Order while it is still in progress before payment is received and the order is completed. To add items to the cart, simply click on the product thumbnail and it will instantly be added to the cart. Products that contain variations are signified by a small grid icon…
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Checkout
Once products have been added to the cart, you will need to complete the checkout process so that the customer’s order can be created in your WooCommerce store and tickets generated for event products. To start the checkout process, click the Checkout button at the bottom right of the screen. The sections displayed in the…
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What can I do if my site times out when a lot of tickets are being purchased at once?
If your site times out or freezes on the checkout page when a large amount of tickets are being purchased in a single order, then it’s possible that the web server where your WordPress website is installed doesn’t have enough memory available. We recommend that you contact your web host/service provider and ask them to…