Deleting an order does not automatically delete and deactivate the tickets that were created for the customer. This means that even if the order was refunded or deleted, the customer will still be able to use the ticket i.e. when scanning the ticket barcode using the FooEvents Check-ins app the ticket will still show up […]
Are tickets still valid if the order was canceled or deleted? Read More »
By default, FooEvents requires a WooCommerce order to be completed before tickets are created or emailed. This is to ensure that you receive payment before the attendee receives their ticket(s). There are different ways to complete a WooCommerce order. You can do this manually or automatically either by adding code, using a payment gateway that
How can I complete orders automatically so that tickets are emailed? Read More »
Updated: The ability to add custom attendee fields to WooCommerce order emails was implemented in May 2021. Edit your event and go to the Product Data tabs > Event Settings and enable the following options as needed: Display attendee details in New Order email? Display booking details in New Order email? Display seating details in
How do I include custom attendee fields in the WooCommerce order emails? Read More »