Scenario A party venue company would like to allow customers to make venue bookings through their website. The venue can be booked on specific days at two different time slots. The company also offers additional services such as party packs, entertainment, and equipment hire that are offered as upsells. When an customer purchases a ticket, […]
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IMPORTANT: As of 31 May 2023, WooCommerce has retired the WooCommerce Follow-Ups extension and recommends customers rather use their AutomateWoo extension. WooCommerce Follow-ups is no longer available for purchase on WooCommerce.com. WooCommerce will continue to support its WooCommerce Follow-ups extension until May 2024, however, it appears no further plugin updates will be released by WooCommerce.
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FooEvents includes the ability to automatically add attendees to a Mailchimp audience list when tickets are generated. You can also specify default tags or event-specific tags that can be used to segment your Mailchimp list. Sections Before you start Connecting FooEvents to Mailchimp Setting the Mailchimp API key Setting the Mailchimp server prefix Save the
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Please make sure that the ticket logo and header image file sizes are not too large since this can cause issues with email deliverability and PDF ticket creation. Default 2020 theme The logo image size is not explicitly set in the code which means that you can use any width or height. However, we do
What sizes should I use for the ticket logo and ticket header image? Read More »
You can configure FooEvents to send either a text/HTML ticket email with the PDF ticket attached OR you can send an email with only the PDF ticket attached. To set this up, do the following: Login to your WordPress Admin Area Browse to FooEvents > Settings > PDF Tickets Ensure the setting Attach PDF ticket
How do I send PDF Tickets by themselves or attached to an email? Read More »
Resending tickets to attendees, or to yourself as a test, can be done in the following ways: Sending tickets to attendees in bulk Go to the “Tickets” listing Select the tickets that you would like to send Select “Resend Tickets” from the “Bulk Actions” drop-down Click on “Apply” Sending individual tickets to attendees or to
How can I resend tickets? Read More »
Updated: The ability to add custom attendee fields to WooCommerce order emails was implemented in May 2021. Edit your event and go to the Product Data tabs > Event Settings and enable the following options as needed: Display attendee details in New Order email? Display booking details in New Order email? Display seating details in
How do I include custom attendee fields in the WooCommerce order emails? Read More »
Since FooEvents sends event tickets from your web server, there are a number of possible reasons why people might not receive their tickets. Here are some possible solutions: Check that your orders (WooCommerce > Orders) have been marked as “Completed” which is the default order status that FooEvents uses for generating and sending tickets. There
Why are my tickets not being received? Read More »