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Seating Selection and Checkout Workflow
This guide explains exactly how FooEvents Seating handles seat selection, checkout, and when seats are reserved or released. Use it to understand why seats show as unavailable, when they are blocked, and how order statuses affect availability. Seating Selection Lifecycle At a high level, this is what happens when a seat is booked using FooEvents…
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Checkout
Once products have been added to the cart, you will need to complete the checkout process so that the customer’s order can be created in your WooCommerce store and tickets generated for event products. To start the checkout process, click the Checkout button at the bottom right of the screen. The sections displayed in the…
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Do I need to install other FooEvents plugins to use FooEvents POS?
FooEvents POS is a standalone plugin which means that you don’t need to install any other FooEvents plugin extensions in order to use the standard features of the FooEvents POS app. However, in order to use any of the FooEvents integration features including selling and printing tickets, making bookings and selecting seats, you will need…
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Are tickets still valid if the order was canceled or deleted?
Deleting an order does not automatically delete and deactivate the tickets that were created for the customer. This means that even if the order was refunded or deleted, the customer will still be able to use the ticket i.e. when scanning the ticket barcode using the FooEvents Check-ins app the ticket will still show up…
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Why are attendee seat numbers not displayed on tickets?
The reason this is happening is because you most likely have an older version of the FooEvents ticket theme installed. Please follow the steps below to update your ticket theme files and resolve this issue: NB: If you previously made any customizations to your ticket theme files, the following process will overwrite these customizations. In this…