Submit a Ticket

Please review our Help Center documents and browse the FAQs before logging a support ticket for the fastest possible resolution.

In order for us to serve you best, please only submit one ticket per query as duplicate tickets and/or tickets regarding the same issue sent from multiple email addresses slow down our response times which are usually within 48 hours of receipt (Monday – Friday excluding certain public holidays).

    Purchase Information

    Query Details

    Important: If required, please do not directly send us website or FTP login details for your production or staging website. We request that you rather use a service like One-Time Secret and send us the secret link and passphrase instead. We strongly recommend that you create a staging copy of your website and send us these details if possible rather than your live production details as we may need to alter settings, disable plugins, update plugins, enable debug mode and possibly switch the theme used on your website to determine the cause of the issue.

    Screenshot/Screencast (optional)

    Upload a screenshot or video screencast to Filebin, JustPaste.it, WeTransfer or another file sharing service of your choice and paste the full file URL below (including 'http://' or 'https://')

    Website Status Report *

    Find this at: Your WP Website > Dashboard > WooCommerce > Status > Get Status Report
    Visit our Help Center for detailed instructions on how to get your website status report

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