Please note that our support capacity will be limited between 20 December 2024 and 2 January 2025 due to the holiday season. We encourage you to use the resources in the Help Center as much as possible and expect a delayed response to tickets during this period. We appreciate your understanding.
If your events are displaying the wrong date in the calendar, this is most likely caused by an unsupported date format. Please read this help document which contains a list of all the date formats that FooEvents currently supports.
Why are my events displaying the wrong date in the calendar? Read More »
Your calendar might display incorrectly, or output code instead of displaying the calendar, if you are also displaying a Google Map on your product page. The JavaScript added by Google Maps can cause conflicts with other JavaScript code including the FooEvents Calendar. In order to resolve this issue, you will need to remove the Google
Why does my calendar not display correctly when I use a shortcode? Read More »
Barcodes are essentially visual representations of numbers and letters. FooEvents POS is capable of scanning most barcode formats using a compatible Bluetooth barcode scanner. It will identify a product with a matching product ID or SKU if it exists in your store’s database. Sections Creating barcodes Scanning barcodes Barcode scanning errors Creating barcodes Your barcode
You might be receiving an error message because the FooEvents plugin was partially uploaded or uploaded more than once to your server which is causing a folder naming or permissions issue. Browse to “Plugins” in your WordPress Admin Area and delete all versions of the FooEvents plugin completely (don’t simply deactivate it). Then upload and
Why do I receive an error when I try activate the FooEvents plugin? Read More »
When a customer purchases a ticket, a WooCommerce order is generated. All information needed for the ticket is stored in a custom field that is associated with the order. The stored data is formatted as a JSON string. When the status of the order is changed to ‘Completed‘ using the JSON string, FooEvents will create
If your site times out or freezes on the checkout page when a large amount of tickets are being purchased in a single order, then it’s possible that the web server where your WordPress website is installed doesn’t have enough memory available. We recommend that you contact your web host/service provider and ask them to
What can I do if my site times out when a lot of tickets are being purchased at once? Read More »
If you try to upload the entire FooEvents package, instead of uploading the FooEvents plugins individually, you may receive an error message that says: “The package could not be installed. No valid plugins were found.” The solution is to download and extract the FooEvents ZIP file first before uploading the plugin/s to your website. You
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To provide the best user experience, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.