Tag: error

Ticket sending

When a customer purchases a ticket, a WooCommerce order is generated. All information needed for the ticket is stored in a custom field that is associated with the order. The stored data is formatted as a JSON string. When the status of the order is changed to ‘Complete‘ using the JSON string, FooEvents will create …

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What can I do if my site times out when a lot of tickets are being purchased at once?

If your site times out or freezes on the checkout page when a large amount of tickets are being purchased in a single order, then it’s possible that the web server where your WordPress website is installed doesn’t have enough memory available. We recommend that you contact your web host/service provider and ask them to …

What can I do if my site times out when a lot of tickets are being purchased at once? Read More »

Why do I receive the following error message “The package could not be installed. No valid plugins were found.”?

If you try to upload the entire FooEvents package, instead of uploading the FooEvents plugins individually,  you may receive an error message that says: “The package could not be installed. No valid plugins were found.” The solution is to download and extract the FooEvents ZIP file first before uploading the plugin/s to your website. You …

Why do I receive the following error message “The package could not be installed. No valid plugins were found.”? Read More »