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Ticket sending
When a customer purchases a ticket, a WooCommerce order is generated. All information needed for the ticket is stored in a custom field that is associated with the order. The stored data is formatted as a JSON string. When the status of the order is changed to ‘Completed‘ using the JSON string, FooEvents will create…
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Are tickets still valid if the order was canceled or deleted?
Deleting an order does not automatically delete and deactivate the tickets that were created for the customer. This means that even if the order was refunded or deleted, the customer will still be able to use the ticket i.e. when scanning the ticket barcode using the FooEvents Check-ins app the ticket will still show up…
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How can I resend tickets?
Resending tickets to attendees, or to yourself as a test, can be done in the following ways: Click on “Resend” in the “Resend Tickets” box to send the ticket to the purchaesr. You can also enter a different email address in the input field to email the tickets somewhere else.
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How do I modify an existing FooEvents Ticket Theme or create my own PDF or HTML Ticket Theme?
This article walks you through the process of creating your own FooEvents Ticket Theme which we recommend you read before continuing: Get Creative with FooEvents Ticket Themes – Part 1 Get Creative with FooEvents Ticket Themes – Part 2 It’s important to keep in mind that the way PDF tickets are generated is slightly different…
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How do I change the attendee’s details on a ticket?
You can modify the attendee’s details on a ticket by editing the ticket fields in the WordPress back-end. Please refer to the Editing Attendee Details help document for more detailed information.
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Why are attendee seat numbers not displayed on tickets?
The reason this is happening is because you most likely have an older version of the FooEvents ticket theme installed. Please follow the steps below to update your ticket theme files and resolve this issue: NB: If you previously made any customizations to your ticket theme files, the following process will overwrite these customizations. In this…
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How do I delete tickets?
Deleting individual tickets: Deleting more than one ticket at once: If you are experiencing difficulty deleting tickets in bulk using this method, please try the following: