Frequently Asked Questions

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Why do some ticket images say they are “hot linked” when displayed in an email client?

This is due to something called “hotlink protection” being enabled on your web server or content delivery network (CDN).

We are specifically aware of this issue on Plesk servers (click here) and Cloudflare CDN (click here).

Please contact your web host or CDN service provider for more assistance if you experience this issue and require assistance.

Hotlink protection

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