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  9. Ticket configuration

Ticket configuration

There are various settings that determine the behavior of your tickets. In this section we will outline each setting and discuss how it can be used to achieve the desired effect.

Sections #

Ticket Settings

When creating an event, there are various settings that can be applied which will change the display and behavior of the ticket sent for that particular event. Please follow these instructions to set the ticket settings:

  1. Go to Products > Add Product in the main menu
  2. Complete the title, body, description, tags, categories, featured image and gallery as needed
  3. Go to the Product Data tabs (you may need to click to expand this section if it’s not visible on the page) and select ‘Ticket Settings
  4. Scroll down to the follow settings:
HTML ticket theme You can select the ticket theme that will be used to style the embedded HTML tickets within ticket emails. Find out more about Ticket Themes.
PDF ticket theme This option will only be displayed if the FooEvents PDF Tickets plugin is activated. Select the PDF compatible ticket theme that will be used to style the PDF tickets that are attached to ticket emails.
Ticket logo Full URL that links to the logo that will be used in the ticket (JPG or PNG format).
Ticket header image Full URL that links to the image that will be used as the ticket header (JPG or PNG format).
Ticket email subject The subject line used in ticket emails. Refer to Ticket Email Variables for the list of dynamic variables that can be used in the subject line.
Email copy of tickets to other recipients Sends a copy when a ticket is generated for this event to the specified email address. Use a comma separated list to send to multiple email addresses. Note: This setting overrides the global recipients if entered in General settings for this event only.
Ticket email body The copy that will be displayed in the main body of the ticket email. Refer to Ticket Email Variables for the list of dynamic variables that can be used in the email body.
Ticket accent This color is used for the ticket border or background.
Ticket button Color of the ticket button.
Ticket button text Color of the ticket button text.
Display purchaser or attendee details on ticket? Display the purchaser/attendee’s name and details on the ticket.
Display custom attendee details on ticket? This will display custom attendee fields on the ticket.
Display “Add to calendar” option on ticket? Display an Add to calendar button on the ticket. Clicking this button will generate an ICS file that contains basic event information such as event name, date and time which the attendee can save and add to their preferred calendar. This file is generated as soon as the attendee or ticket purchaser clicks the “Add to calendar” button in their ticket email and the entry will not be automatically updated in the calendar if the event information changes.
“Add to calendar” reminder alerts Add calendar alerts at specified intervals to remind attendees about the event. These alerts will automatically appear in the attendee’s calendar client after clicking the “Add to calendar” button on the ticket.
Attach calendar ICS file to the ticket email? Attach an ICS file to the ticket email so that the event details automatically appear in certain calendar clients. The entry will not be automatically updated in the calendar if the event information changes.
Display date and time on ticket? Display the time and date of the event on the ticket.
Display barcode on ticket? Display a barcode on the ticket which is used for check-ins.
Display price on ticket? Display the ticket price on the ticket.
Display booking details on ticket? Display the booking details on the ticket.
Display Zoom meeting/webinar details on ticket? Display all the Zoom meeting/webinar details such as the Meeting ID and Join link on the ticket.
Display multi-day details on ticket? Display multi-day details on the ticket.
Email ticket to attendee rather than purchaser? This will email the ticket to the attendee instead of the ticket purchaser.
Email tickets? This will email the event tickets to the attendee or purchaser once the order has been completed.
PDF settings These settings will only be displayed if the FooEvents PDF Tickets plugin is activated.
Email text Enter the text that will be displayed in the main body of the ticket email.
Ticket footer text Enter the text that will be displayed in the footer of the PDF ticket.

Ticket Email Variables

Here is a list of variables that can be used to output dynamic data in the ticket email body and subject line:

  • {OrderNumber}
  • {OrderNumberOnly}
  • {EventName}
  • {EventVenue}
  • {EventDate}
  • {EventHour}
  • {EventMinute}
  • {EventPeriod}
  • {EventEndDate}
  • {EventHourEnd}
  • {EventMinuteEnd}
  • {EventPeriodEnd}
  • {CustomerFirstName}
  • {CustomerLastName}
  • {CustomerEmail}
  • {AttendeeFName}
  • {AttendeeLName}
  • {AttendeeEmail}
  • {TicketID}
  • {BookingsSlot}
  • {BookingsDate}
  • {SeatingRow}
  • {SeatingSeat}

Global Settings

There are a number of Global settings that effect the behavior and appearance of tickets for all your events.

You can find a list of these settings and their descriptions in the Ticket Design and PDF Tickets sections.

Ticket Themes Settings

You can change the look of your email tickets and PDF Tickets using FooEvents Ticket Themes. Find out more in the Ticket Themes section.

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