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Connection issues

The most common causes of connection issues in no particular order are:

  1. The connection details have been entered incorrectly
  2. The WordPress user doesn’t have the required permissions
  3. A security plugin is blocking access

Please try the suggested solutions below:

Troubleshooting

  • Check that you definitely have the latest version of the FooEvents for WooCommerce plugin installed on your website and the latest FooEvents Check-ins app installed on your device
  • Make sure that you enter your website URL exactly as it appears in the web browser address bar (including either “http://” or “https://” and with or without “www”)
  • Make sure that you are using your WordPress username and password to log into the app
    NB: By default, only users with the role of “Administrator” in WordPress will have access to the Check-ins app. This article explains how to assign roles to different WordPress users without necessarily giving them admin access to your website: User Roles, Capabilities and Permissions
  • Temporarily disable any CAPTCHA or security related plugins such as Wordfence or iThemes Security to check if they are blocking access
  • Make sure that your website’s REST API is accessible by entering the following address in your web browser: ‘www.YOURWEBSITE.com/wp-json/fooevents/v1’
    You should see a screen that displays code which starts with {"namespace":"fooevents\/v1","routes": as opposed to an error page such as 404 file not found which indicates that something is wrong with your server configuration or the REST API is blocked.
  • If the REST API is not accessible and the app tries to fallback to the less preferred XML-RPC connection, please check that your xmlrpc.php file is accessible. Enter ‘www.YOURSITE.com/xmlrpc.php’ in your web browser. You should see the following message if the xmlrpc.php file is accessible: “XML-RPC server accepts POST requests only.”
  • Contact your web host and ask them to do the following:
    1. Whitelist the rule triggered by the IP address of your mobile device
    2. Disable the Mod_security rule for your domain

If you have tried all the troubleshooting steps above and you are still experiencing a connection issue, please contact FooEvents Technical Support and provide as much detail as possible so we can get back to you with other possible solutions.

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