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Delete tickets

When editing a ticket, you can delete the ticket using the Move to trash option in the publish settings.

Alternatively you can delete tickets in bulk following these steps:

  1. Go to FooEvents > Tickets in the main menu
  2. Select all the tickets that you would like to delete
  3. Click on Bulk ActionsMove to trashApply

If you are experience difficulty deleting tickets in bulk, please try the following:

  1. Go to FooEvents > Tickets in the main menu
  2. Select all the tickets that you would like to delete
  3. Click on Bulk ActionsEditApply
  4. Set the Status to Draft and Update
  5. Select them again and move them to the trash

Deleting an order

Deleting an order does not automatically delete and deactivate the tickets that were created for the customer. This means that even if the order was refunded or deleted the customer will still be able to use the ticket i.e. when scanning the ticket barcode using the FooEvents Check-ins app the ticket will still show up as valid. You will need to refund the order and then delete the ticket and update the stock number manually if you are managing this through WooCommerce. This is in-line with the standard WooCommerce functionality, where you might want to refund someone but still let them keep/use stock.

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